Ability to add a contact's extension number to the phone number when inputting a contact on the web version
When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.
Danny
shared this idea
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Travis
commented
Crazy that Ring Central doesn't allow extensions in the contact field. Basically RC makes you punch in the extension during the call. Not sure where you're supposed to even save that in RC, no provision for notes etc. Pretty big miss there. Even the support person failed miserably below (sorry Becky, I'm sure you're a nice person and you tried) but RC just doesn't understand telephone operations for business I guess...? pretty crazy
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SSL SSG out of hours message-only
commented
Please add ability to save contact numbers with the standard 'comma pause' syntax (this is used to auto dial extensions):For example the following syntax dials extension 100 automatically:800-555-5555,100RingCentral is currently not accepting numbers in this syntax.
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Danny
commented
This has already been addressed with another support person there. I'm not sure how much clearer I can make this.. There is NOT anyway to input a contact's phone number WITH an extension when inputting their information using your app. It will only accept the 7 digit main number. The only alternative is to go the website version and enter the full phone number AND extension through that option. There should be a way to enter the same info through the app but there is not. The other ring central support person confirmed this is the only way to include an extension and suggested I put in a request.....thank you
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AdminBecky
(Admin, RingCentral)
commented
Can you please share exactly what you're needing and also can you share a screenshot of the app experience?