3259 results found
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Allow unauthenticated guest users to select 'Join without audio' in WebRTC browser join screen without forcing microphone permissions.
Currently, when a guest user attempts to join a RingCentral Video meeting via a web browser without signing into an account, they are prompted to allow browser microphone access before they can proceed. If microphone access is denied or unavailable, the guest is unable to enter the meeting screen. In contrast, users who are signed into a RingCentral account are presented with a "Join without audio" option directly on the preview screen, allowing them to enter the meeting as a view-only participant without triggering device permission prompts.
7 votes -
Support Skin Tone Selection for Smiley Face Emojis
Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.
To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.
13 votes -
Improved AI Call Summaries and Agent Access in RingCX
We would love to see the AI-generated call summaries and notes in RingCX enhanced to more closely resemble the functionality previously available in RingEX.
In RingEX, the AI notes were significantly more detailed, useful, and accessible. Agents could view the notes in real time during a call, allowing them to reference important information such as the caller's name, date of birth, and other key details discussed. The post-call summaries and follow-up notes were also extremely helpful, and agents could easily return to their own call history to reference previous conversations.
In RingCX, we feel this functionality is much more limited.…
6 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
35 votes -
disable some features on Glip to some extensions
To have option an Admin Portal to disable certain features on RingCentral app for some extensions, for Example the AIR tab on RingCentral App, we would like to disable it to some extensions only .
6 votes -
Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX
As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.
Current Pain Point / Behavioral Gap:
Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely…13 votes -
Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
64 votes -
please add functionality in the Shared SMS in the RingCentral to send a group text
Business SMS Booster (Shared SMS Inbox) Functionality to send group Text
13 votes -
Share screen directly during a standard call with an external participant
Option to share your screen directly during a standard call with an external participant without disconnecting the call or requiring the other party to join a separate RingCentral Video meeting.
6 votes -
Received delegated voice mail should be allowed to be forwarded to other user extension in RingCentral App
Delegated users can now see voicemail in the RingCentral App for delegated line. However, it still cannot be forwarded to a different user extension. As of this time, the Forward option is in the option but not working.
5 votes -
Enable user extension access to other users' fax messages from the RingCentral application and the company fax line.
Allow user extensions to have access to other user extensions' faxes from the RC App and also from the company fax line.
7 votes -
Remote Access Limitation
Please provide the option allowing to initiate Remote Control Access in a meeting with more than 5 participants.
4 votes -
Automatic App Update whenever re-using old Extensions
Whenever re-using old extensions and just renaming it for a different user, the old name still shows on the ringcentral app. Please have an option for admins to update it on bulk so users will not need to sign out from the app for the updates to take place.
6 votes -
Map Actual User as Author when Server-Side Logging is Enabled for Bullhorn
At the moment, if the server side call logging is enabled, it will log the call on behalf of the admin credential who enabled the feature. Because of this expected behavior, the "Author" field in the Bullhorn activity logs defaults to the Admin account (e.g., RingCentral Admin) rather than the actual user who initiated or received the call, even when the user manually selects which candidate profile to log the call against.
It will be better if the integration could map and display the actual user's name in the "Author" field in Bullhorn while keeping Server-Side Call Logging enabled. This…
4 votes -
RingCentral App: Can features be customized?
Subject: Can features be customized?
Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.16 votes -
ability to filter date and add text token when searching in notes
Currently, you can only search for a name or a number in Notes. It's better to have the ability to filter date, add text tokens when searching in notes or using specific keywords.
10 votes -
print screen or screenshot notification in video meeting
ability to get notified as a host when someone screenshots the video I'm sharing
6 votes -
Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Subject: Feature Request: Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Product / Module: RingEX Desktop App / RingSense AI Notes & Transcripts
Category: Call Transcripts & AI Recap Functionality
- Problem Statement Users face significant workflow friction when trying to capture call details from RingCentral AI Transcripts and Recaps:
Inability to Highlight & Copy: The desktop app prevents users from highlighting and right-clicking text inside the call transcript window, forcing them to download .txt files as a workaround.
Omission of Contact Information: Spoken email addresses (e.g., "john dot doe at domain dot com") are frequently excluded…
2 votes -
AI notes transcription after transfer
Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.
12 votes -
adaptive approach on ai notes/transcripts
ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.
9 votes
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