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2968 results found

  1. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Application  ·  Admin →
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  2. Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    85 votes

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  3. When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    34 votes

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    New  ·  9 comments  ·  Application  ·  Admin →
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  4. Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…

    93 votes

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    7 comments  ·  Application  ·  Admin →
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  5. When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

    Can you work on reducing this loading time to 5 seconds or less in future releases?

    16 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  6. At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    22 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  7. Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    90 votes

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  8. BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    17 votes

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    Planned  ·  6 comments  ·  Application  ·  Admin →
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  10. Create a contact card or have a contact card feature with contact details that can be sent to others.

    5 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  11. When entering a phone number under "Enter a name or number" in the Ring Central app, alphabetic characters are currently not resolved (800-MYAPPLE).

    the system should resolve that entry as a number. in this case, it should call (800) 692-7753,

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.

    This is very helpful for tracking and simplifying tasks and provides efficiency.

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  13. Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.

    The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.

    6 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    166 votes

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  15. The caller wanting to make sure multiple users can receive faxes and SMS.

    214 votes

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  16. On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.

    This is not a good user experience when you are using especially a paired phone.

    Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.

    Or automatically adjust the own caller ID in the phone when pairing the phone?

    5 votes

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    New  ·  3 comments  ·  Application  ·  Admin →
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  18. Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    29 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  19. Additional status (Breaks/Lunch) on RC App

    16 votes

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    New  ·  5 comments  ·  Application  ·  Admin →
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  20. We would like to request the removal of this option from the application across the entire account. This change is necessary for us to maintain centralized control over voicemail received by each extension.

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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