3101 results found

1. Enable Merge calls when Deskphone Pairing is enabled

   Enable Merge calls when Deskphone Pairing is enabled

   The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

   53 votes

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   New  ·  15 comments  ·  Application  ·  Delete…  ·  Admin →
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2. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

   Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
   However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.

   Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile

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   24 votes

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3. RingCentral App: Can features be customized?

   Subject: Can features be customized?
   Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.

   13 votes

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4. Incoming call when in Meeting status

   To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.

   13 votes

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5. Have numbers show up as "From" on RollOver calls.

   When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

   49 votes

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   New  ·  9 comments  ·  Application  ·  Delete…  ·  Admin →
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6. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   34 votes

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   3 comments  ·  Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

7. App Call Display

   Display all active calls on the RC app dial pad.

   Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.

   9 votes

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8. Reduce the loading time for RC embedded app in Microsoft Teams

   When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

   Can you work on reducing this loading time to 5 seconds or less in future releases?

   27 votes

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9. Permanently minimize the AI Notes and Transcript box

   Users asking to disable the the popout for notes and transcript when they dial a phone number

   • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
   • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
   • some users may want the AI assistant for other areas of the app but not for the pop out phone dial pad area

   Users asking to disable the the popout for notes and transcript when they dial a phone number

   • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
   • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
   • some users may want the AI assistant for other areas of the app but not for the pop… more
   86 votes

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   20 comments  ·  Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

10. SMS Booster Additional Feature

    Hi Team -

    Hi Team,

    While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.

    First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller quickly and reassure them that their request has been received, especially during high call volumes.

    Second, while outbound SMS messages currently appear in a clean, linear conversation thread within the call queue, inbound responses from individuals are separated into individual buckets and require manual assignment. This workflow is not ideal for teams that have multiple personnel monitoring communications, such as dispatchers communicating with drivers. Instead, it would be beneficial to have all inbound and outbound messages appear within a single shared conversation view or unified inbox. This would allow any authorized team member to monitor the conversation, respond when needed, and easily view the full message history without requiring assignment.

    Implementing these enhancements would significantly improve collaboration and response efficiency for teams that rely heavily on SMS communication within call queues.

    Hi Team -

    Hi Team,

    While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.

    First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller… more

    6 votes

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11. Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

    Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

    5 votes

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12. RingCentral App cursor to be the normal cursor icon

    Currently, the cursor when navigating RingCentral app shows "hand" icon.
    Customer is requesting to put it back to the normal cursor icon.

    5 votes

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13. Audible Office-Wide Ringing for Softphone Users

    The customer is requesting a feature and setting that would allow user applications or softphones to produce an audible ringing sound externally without requiring users to change their audio output settings from headset to desktop speakers. This background activity played an important role in maintaining engagement, urgency, and team awareness on the call floor.

    Case Number: 30015331

    9 votes

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14. Site specific directory, Hide the company directory from specific users only

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter by site or restrict access to the directory we think this could be a perfect solution

    Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter… more

    98 votes

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    7 comments  ·  Application  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

15. adjust or change the length of the incoming digital chat audio

    Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!

    6 votes

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16. Documents Preview

    Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.

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    12 votes

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17. Feature Request: Real-Time Queue Visibility in RingEX Desktop App

    Dear Product Team,

    We would like to formally submit a feature request for RingEX.

    Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.

    We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:

    A built-in real-time queue display within the RingCentral desktop application (enabled via permission or admin setting),

    A dedicated dashboard accessible through the application, or

    A secure URL-based live monitoring page that agents can access while logged in.

    Providing real-time queue visibility would improve agent situational awareness, support better workload management, and enhance overall customer experience.

    We appreciate your consideration of this request and look forward to your feedback.

    Dear Product Team,

    We would like to formally submit a feature request for RingEX.

    Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.

    We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:

    A built-in real-time queue display within the RingCentral desktop application (enabled via permission or… more

    3 votes

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    Under Review  ·  2 comments  ·  Application  ·  Delete…  ·  Admin →
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18. deskphone pairing - turning off the feature by device/computer.

    RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.

    4 votes

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19. BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    13 votes

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20. Option for Sharing Call Transcription via Mobile App

    No option to share call transcript from the mobile app. only have an option to share for the call notes.

    4 votes

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