3184 results found

1. Support Skin Tone Selection for Smiley Face Emojis

   Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.

   To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.

   12 votes

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2. Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX

   As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.

   Current Pain Point / Behavioral Gap:
   Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely overwrites the changes submitted by the first user moments prior. This leads to accidental data loss, missing task details, and coordination confusion among collaborative teams.

   Proposed Solutions / Enhanced Capabilities:
   We would like to request that product engineering implement one of the following compliance mechanisms for RingEX Tasks:

   Option A (Preferred) - Real-Time Synchronization: Introduce live co-authoring or automatic data-merging (similar to document collaboration tools), allowing multiple users to see edits pop up dynamically without hitting a manual save button.

   Option B - Task Locking Component: Implement a temporary "edit lock." When User A opens the task edit pane, other users see a visual indicator (e.g., "User A is currently editing this task") and have their save permissions temporarily greyed out until User A finishes or closes the window.

   Option C - Collision Warning: If a user attempts to save a task that was modified by someone else while their edit pane was open, prompt them with a warning message: "This task has been updated by [Name] since you opened it. Would you like to review changes or overwrite?"

   As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.

   Current Pain Point / Behavioral Gap:
   Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely… more

   13 votes

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3. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

   Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
   However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.

   Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile

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   33 votes

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4. Enable Merge calls when Deskphone Pairing is enabled

   Enable Merge calls when Deskphone Pairing is enabled

   The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

   61 votes

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5. RingCentral App: Can features be customized?

   Subject: Can features be customized?
   Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.

   16 votes

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6. ability to filter date and add text token when searching in notes

   Currently, you can only search for a name or a number in Notes. It's better to have the ability to filter date, add text tokens when searching in notes or using specific keywords.

   10 votes

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7. print screen or screenshot notification in video meeting

   ability to get notified as a host when someone screenshots the video I'm sharing

   6 votes

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8. AI notes transcription after transfer

   Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.

   11 votes

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9. Add print button on the RingCentral App to print Voicemail or call transcript

   Add print button on the RingCentral App to print Voicemail or call transcript

   5 votes

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10. Incoming call when in Meeting status

    To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.

    14 votes

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11. Disable the "*" Asterisk Command

    I am currently trying to verify my account information, but I am unable to proceed because pressing the asterisk (*) key triggers an outbound phone call instead of allowing me to continue the verification process.

    Is there a way to disable or change this setting in RingCentral so that the asterisk key can be used for verification without initiating a call? Any guidance on adjusting this configuration would be greatly appreciated.

    5 votes

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12. adaptive approach on ai notes/transcripts

    ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.

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    7 votes

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13. Add a sidetone feature on the RingCentral app audio settings for external headphones config

    Some headphones has this built in feature or a physical button but some may not, it would be nice to also have this side tone feature available on the audio settings of the RingCentral app.

    4 votes

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14. Feature Request: Admin Email Notifications for "Report Issue" Submissions

    Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

    Problem Statement
    Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

    Redundant Support Efforts: Admins may spend time troubleshooting a local issue that has already been reported to RingCentral, or vice versa, leading to a "siloed" support experience.

    Delayed Response: Internal IT teams cannot provide immediate "concierge" support to users who are clearly struggling enough to use the reporting tool.

    Proposed Solution
    Add a toggle within the Admin Portal (under Notifications or Service Status) that allows Admins to:

    Enable/Disable Admin Notifications for the "Report an Issue" feature.

    Designate specific email addresses (or a distribution list) to receive a copy of the user's report summary.

    Receive a "Report ID": If possible, include the ticket or reference number generated by RingCentral so Admins can reference it if they need to call RingCentral Support on behalf of the user.

    Use Case / Business Value
    Proactive Management: Admins can reach out to users immediately to offer temporary workarounds (e.g., "I see you're having audio issues, use your desk phone while we check your headset").

    Improved User Experience: Users feel more supported when their internal IT team is "in the loop" with their technical difficulties.

    Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

    Problem Statement
    Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

    Redundant Support Efforts: Admins may spend time… more

    8 votes

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15. Voicemail Visibility from Standalone Extensions in RingCentral App

    Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.

    5 votes

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16. Have numbers show up as "From" on RollOver calls.

    When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    49 votes

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17. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    35 votes

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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

18. App Call Display

    Display all active calls on the RC app dial pad.

    Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.

    9 votes

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19. Customizable Font Size for Call Queue Notifications

    Introduce the ability to increase the font size or customize the visual styling of the "To: [Queue Name]" label on incoming call pop-ups.

    This would allow users to instantly identify which queue a call is originating from without having to scan small text during high-volume periods.

    Proposed Solution

    1. Independent Font Scaling: Add a setting under Accessibility specifically for "Incoming Call Notifications" to increase the font size of the Queue Name.

    2. Bold/High-Contrast Options: Provide a toggle to "Bold" the destination field in the incoming call notification.

    6 votes

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20. Reduce the loading time for RC embedded app in Microsoft Teams

    When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

    Can you work on reducing this loading time to 5 seconds or less in future releases?

    28 votes

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