3017 results found
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Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
42 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
30 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Thank you everyone for reporting this-- our Product team is reviewing resolutions now.
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Permanently minimize the AI Notes and Transcript box
Users asking to disable the the popout for notes and transcript when they dial a phone number
- you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
- please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
- some users may want the AI assistant for other areas of the app but not for the pop…
85 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!
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Reduce the loading time for RC embedded app in Microsoft Teams
When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.
Can you work on reducing this loading time to 5 seconds or less in future releases?
23 votes -
Site specific directory, Hide the company directory from specific users only
Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…
98 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
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Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
12 votes -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
22 votes -
A Contact Card or Virtual Business Card that can be sent
Create a contact card or have a contact card feature with contact details that can be sent to others.
8 votes -
Ability to dial out while there is an incoming call
Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.
91 votes -
AI notes for Conference calls
When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on
21 votes -
Ability to still listen to the Push to Talk channel even after leaving
The ability to still listen to the channel even after leaving, like a normal walkie-talkie can.
3 votes -
entering a phone number with alphabetic characters in the app should resolve to a telephone number
When entering a phone number under "Enter a name or number" in the Ring Central app, alphabetic characters are currently not resolved (800-MYAPPLE).
the system should resolve that entry as a number. in this case, it should call (800) 692-7753,
5 votes -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
8 votes -
Prevent transcription of Credit Card numbers
Prevent transcription of Credit Card numbers within RingCentral App. We have a KIOSK at our campground facility and on occasion the will have to accept a credit card number over the phone. Ideally we would like the call transcribed but no Credit Card numbers.
4 votes -
Transfer a Call Queue Call
Customer Concern:
The customer reports that they have lost the direct call transfer option when receiving a second incoming call from a call queue.
Current Behavior:
When a second inbound call comes from a call queue, the forward/transfer button is no longer immediately visible in the app.
The customer now needs to click the “More” button to access the transfer or forward options.
Previous Behavior:
The transfer/forward buttons were readily available without the need to navigate to “More.”
3 votes -
Allow custom fields for calls (Tagging/Documenting)
The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.
This is very helpful for tracking and simplifying tasks and provides efficiency.
6 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
7 votes -
Add a discreet beep notification for call waiting on Android
Hello,
I would like to suggest an improvement for the RingCentral mobile app on Android.
Currently, when a second call comes in while you’re already on a call, the phone rings loudly, which can be disturbing both for the user and for the person on the line.It would be much better to have an option for a discreet beep notification, similar to how native Android calls or Microsoft Teams handle call waiting.
This would allow users to be aware of an incoming call without interrupting or distracting from the current conversation.Thank you for considering this enhancement!
3 votes -
Automated Task Creation & Daily Summary from Call Transcripts
Description:
We request the ability to automatically generate actionable tasks in the RingCentral app based on the task summaries identified in call transcripts.Use Case:
Currently, RingCentral transcribes and summarises calls, often including follow-up actions. However, converting these summaries into actual tasks within the app requires manual effort, which is time-consuming and can lead to missed follow-ups — especially on days with high call volume.Requested Features:
Automatic Task Creation
Automatically convert identified task summaries from call transcripts into tasks within the RingCentral app.
Tasks should be linked to the corresponding call/transcript for context.
Daily Call Summary Thread
Generate a…
2 votes
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