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  1. Reporting for Current Time Zone

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Paul shared this idea  · 

  2. Add Remote Control feature to RC Desktop App - Video

    194 votes

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    74 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Implemented  ·  AdminHarish Narayan (Senior Product Manager, RingCentral) responded

    Thanks for this suggestion. Remote control during screen sharing is available today, but only when both the person sharing and the person requesting control are on the RingCentral desktop app. This is because the desktop app has deeper access to your device that a browser simply isn't allowed to have for security reasons — browsers intentionally limit what a website can do with your screen, keyboard, and mouse to protect users.

    Bringing remote control to the browser would require the desktop app to be updated to work with those browser limitations, which is a significant undertaking relative to how this feature is used today. After evaluating it, we've decided this isn't something we'll be building, and we're closing this request.

    If remote control is something you rely on, we'd recommend joining meetings from the RingCentral desktop app rather than the browser.See Requesting and approving remote desktop control.

  3. QM - Editing a Submitted Evaluation

    8 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  4. Edit Completed Evaluation

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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  5. QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  6. QM - Calibration Screen – Needs Interaction Dates

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  7. QM - Reports – Interaction and Evaluation Date

    6 votes

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    Future Consideration  ·  2 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    An error occurred while saving the comment
    Paul commented  · 

    Yes please!

    An error occurred while saving the comment
    Paul commented  · 

    Please add a function to pull evaluation details by interaction date and not the date of submission of the evaluation.