540 results found
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Support Native SIP Video Calling for Extension-to-Extension Hardware Intercoms
Use Case / Business Need:
We need the ability to receive live video feeds directly during extension-to-extension calls initiated by 3rd-party SIP video door intercoms (e.g., Axis, DoorBird, CyberData, Grandstream).
Current Limitation:
Currently, when a visitor presses the intercom button, RingCentral only routes the audio call to our extensions or desk phones. To view video, staff must use a separate manufacturer app or browser window alongside the RingCentral audio call.
Requested Feature:
Enable native SIP video stream negotiation (e.g., H.264/RTSP over SIP) for extension-to-extension calls so that video intercoms can transmit live video directly to compatible desk phones or the…
5 votes -
Automatic sign-in to Hotdesk phone when connecting to a known network
We would like to request a feature that automatically signs users into RingCentral Hot Desk phones when they connect to a trusted company network or log in to their workstation.
10 votes -
Display Location/Business Name on Voicemail Messages
Description:
Customer is requesting an enhancement that allows voicemail messages to display the location, business name, or phone number that the caller dialed.The customer has multiple locations/business numbers and currently can identify the location when receiving live calls because the incoming call displays the number being called. However, when a caller leaves a voicemail, the voicemail notification/message does not indicate which location or business line the caller was trying to reach.
Business Impact:
Without the called location information, users must manually determine which location the voicemail belongs to, which can create delays in responding to customers and increase the…5 votes -
Remove background noise for calls connected to AI Receptionist
AI system capturing the background noise conversation that leads to different response for the main caller's purpose of calling. Requesting to have a feature that can remove or block background noise when someone contact our Company and when we are using AI.
12 votes -
SMS Text notification ATT
Would like to have a workaround about ATT domain due to them removing the capability for email to text or text to email - https://www.att.com/support/article/wireless/KM1061254/
I need RingCentral to do like a direct SMS to ATT for SMS Notification instead of email to text or text to email since it's not available to ATT anymore.
Ability to send sms notification to only TN number, instead of entering the email to text format
26 votes -
Enable Call Queue Forwarding Management in the RingCentral Mobile App
Customer Request:
The customer recently configured several users with Agent Management and Forwarding permissions for a new Call Queue.These users are able to access and use the Call Queue forwarding option through the RingCentral website/browser. However, they are unable to locate or access the same Call Queue forwarding functionality through the RingCentral mobile application.
The customer would like the ability for authorized users to manage Call Queue forwarding directly from the mobile app without needing to access the web or desktop application.
Requested Functionality:
Allow users with the appropriate Agent Management and Forwarding permissions to access Call Queue forwarding…
1 vote -
Automatic SMS Notification After Voicemail
The customer is requesting the ability to automatically send an SMS notification to a caller after they leave a voicemail.
The requested functionality would apply when an inbound call is routed to voicemail, whether the voicemail is associated with:
An individual user
A call queue
A standalone voicemail
Once the caller leaves a voicemail, the system would automatically send an SMS confirming that the voicemail was received.
Example SMS:
“Thank you for your voicemail. We have received your message, and someone will contact you as soon as possible.”
Alternatively, the customer would like the option to send a simple notification…
1 vote -
Ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS
Customer is requesting the ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS from reaching any users.
Customer has a Super Admin role but does not see an option to configure a tenant-wide block list. They also noted that the Call Analytics dashboard provides a “Block” option for individual records, but there is no clear confirmation or centralized view showing which numbers have been blocked.
Customer would like a centralized and clearly identifiable method to block phone numbers across the entire tenant/site for both inbound calls and text messages.
1 vote -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
MMS for Toll-free numbers
Other carriers are supporting MMS for TFN (Toll-Free Numbers). I would like RingCentral to also support MMS for TFN.
4 votes -
Feature Request: French Park Location Announcements and Call Waiting for Call Queues
- French Language Support for Park Location Announcements
The customer is using Call Park and would like the system-generated park location announcement (for example, "Call parked on location 801") to play in French instead of English.
Currently, the language of this announcement is tied to the account's regional settings and system-generated prompts, with no option to customize the language specifically for Call Park announcements. The customer would like the ability to:
Configure the language used for Call Park announcements independently of the account's default language.
Support French-language announcements for multilingual environments.
2. Call Waiting Functionality for Call Queue AgentsThe customer…
1 vote -
Add and delete numbers in bulk in the RingCentral admin portal call blocking.
Add a feature that allows RingCentral customers to add or delete numbers in bulk from the call block list in the RingCentral Admin Portal. Currently , customers can only add and delete numbers in the call block list individually.
1 vote -
Pause between the announcement and greeting in AIR
In AI Receptionist, if you set up the announcement before greeting and you test it, it seems that there is no pause. The customer is requesting to have an option to adjust the duration. For example, they called the main number, they hear the announcement then pause for 30 seconds, then the greeting .
1 vote -
Australian Accent by default for Closed Captions and Transcriptions
The customer is requesting to have an Australian accent by default for closed captions and transcriptions.
1 vote -
Automatic callback for calls during after hours
It would be nice for an automatic call back to be made by the system to those numbers who dialed the company's main number during after hours
1 vote -
Enable Caller ID Name (CNAM) Display on 911 Calls
Our current VoIP setup successfully transmits the Caller ID phone number (ANI) when calling 911; however, the Caller ID name (CNAM) is not displaying to the PSAP.
Local government inspectors now require that emergency calls made from businesses show both:
The Caller ID number, and
The company/Caller ID name
Current Behavior
ANI (phone number) is displayed correctly on 911 calls.
ALI location information is provided.
Caller ID Name (CNAM) does not appear.
4 votes -
Ability to have the option to manualy delete the upcoming video meeting.
Ability to manually delete an upcoming video meeting as an optional feature.
1 vote -
Send Later on RC Messages (Glip)
Send Later feature that will allow users to schedule the RC Message (Glip) to be sent at a later time. This will be helpful when the other person works off-hours. To respect others' time, we don't want to disturb them during their personal time.
4 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneously.
3 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneosly.
2 votes
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