522 results found
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SMS Text notification ATT
Would like to have a workaround about ATT domain due to them removing the capability for email to text or text to email - https://www.att.com/support/article/wireless/KM1061254/
I need RingCentral to do like a direct SMS to ATT for SMS Notification instead of email to text or text to email since it's not available to ATT anymore.
Ability to send sms notification to only TN number, instead of entering the email to text format
21 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneosly.
2 votes -
Adjust AI pronouns
The Ability to adjust how the AI determines the users gender if they are a "He" or as "She", this will help them address the agents correctly.
3 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneously.
1 vote -
Send Later on RC Messages (Glip)
Send Later feature that will allow users to schedule the RC Message (Glip) to be sent at a later time. This will be helpful when the other person works off-hours. To respect others' time, we don't want to disturb them during their personal time.
1 vote -
Fax Notification OFF when app is signed out
Fax Notification OFF when app is signed out
1 vote -
Survey after inbound phone call
I'd like to have ringcentral to have the capability after the phone call it automatically generates a survey for this phone call and for that extension.
Example ext. 101 receives the call after that call ringcentral will send an email to the customer for the experience for that representative
1 vote -
Separate mailbox for voicemail and faxes
Some faxes are being received on a user mailbox. So when checked voicemails on user access, faxes are read as VM and it adds up on the mailbox storage. It would be better if we have a separate room for voicemail and faxes.
1 vote -
RingCentral APP AI Notes on Max Agent
It would be great if AI Notes is implemented on Max Agent while RingCentral App/Dialer is a taking notes for agent easier.
2 votes -
Change voicemail greeting through phone
I want the option to change my voicemail greeting using any phone by dialing either the main number or my direct number.
3 votes -
Button for callers to stop hold music
Patrick Mirville from Simpay requested to have a feature regarding a button to press when a caller doesn't want to hear the hold music or to stop it.
1 vote -
Better Video Quality and Increase Photo Size Limit
For better video quality through SMS messages I would like to request the ability to send and receive videos that does not have to be compressed to a certain file size. Also, for the photos I would like to have the ability to send photos over the size limit of 2 MB to my clients.
1 vote -
Ability to change line 1 and line 2 presence for Deskphones
Feature Request : ability to change line 1 and line 2 presence for Deskphones
Details : to have the ability to change the line 2 key to allow another user to take its place or unassign it
Current behavior : Line 1 and Line 2 is locked by default to the users
Brand : BT Business
9 votes -
Voice Recognition Feature
Want to have a voice recognition feature. Want to possibly add it on the account as part of an additional security measure that they have on their account/system.
Significance of the feature : To avoid people claiming to be someone they're not and to avoid speaking/transacting to unauthorized people.
3 votes -
View video call history for all users.
Managers should be able to see all incoming and outgoing video calls for their employees. Currently doesn't show under Admin - Call Logs. If someone goes under Contacts - Finds the user - And clicks Start Video Call, there is no record view of this. Nothing shows in history.
1 vote -
Notification when not signed into Ringcentral on MS Teams
Looking for a Badge on the Ringcentral App Icon in MS Teams if the user is not signed in or there is any other Ringcentral issue.
In our environment it goes unnoticed and therefore users can miss important calls as they are unaware and the App is not signed in or has any issues.1 vote -
Uploaded contacts via service web should show on the phone for incoming calls
Uploaded contacts via service wed should show on the phone for incoming calls
2 votes -
modifying task without duplication
Ability to edit or modify the task by the creator or member without it creating a duplicate that causes confusion.
3 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, we need additional information about this request. While editing the task, or assigning a new Assignee, there a post created in the team, but it does not duplicate the task itself in our testing. Is this not the experience you are seeing? Please let us know more, and attach screenshots if possible. Thank you!
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global conference number
Have the option to use a toll free number as a global conferencing number for all the admin to use.
2 votes -
Add external contacts without completing the template
The customer requested the ability to manually add external contacts to the RingCentral app and make them available to all users without completing the template. The customer refused to fill out the template because they will be adding contacts daily.
2 votes
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