528 results found
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Remove background noise for calls connected to AI Receptionist
AI system capturing the background noise conversation that leads to different response for the main caller's purpose of calling. Requesting to have a feature that can remove or block background noise when someone contact our Company and when we are using AI.
11 votes -
SMS Text notification ATT
Would like to have a workaround about ATT domain due to them removing the capability for email to text or text to email - https://www.att.com/support/article/wireless/KM1061254/
I need RingCentral to do like a direct SMS to ATT for SMS Notification instead of email to text or text to email since it's not available to ATT anymore.
Ability to send sms notification to only TN number, instead of entering the email to text format
24 votes -
MMS for Toll-free numbers
Other carriers are supporting MMS for TFN (Toll-Free Numbers). I would like RingCentral to also support MMS for TFN.
4 votes -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
Ability to have the option to manualy delete the upcoming video meeting.
Ability to manually delete an upcoming video meeting as an optional feature.
1 vote -
Enable Caller ID Name (CNAM) Display on 911 Calls
Our current VoIP setup successfully transmits the Caller ID phone number (ANI) when calling 911; however, the Caller ID name (CNAM) is not displaying to the PSAP.
Local government inspectors now require that emergency calls made from businesses show both:
The Caller ID number, and
The company/Caller ID name
Current Behavior
ANI (phone number) is displayed correctly on 911 calls.
ALI location information is provided.
Caller ID Name (CNAM) does not appear.
3 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneously.
3 votes -
Send Later on RC Messages (Glip)
Send Later feature that will allow users to schedule the RC Message (Glip) to be sent at a later time. This will be helpful when the other person works off-hours. To respect others' time, we don't want to disturb them during their personal time.
3 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneosly.
2 votes -
Adjust AI pronouns
The Ability to adjust how the AI determines the users gender if they are a "He" or as "She", this will help them address the agents correctly.
3 votes -
Template to block calls automatically
Customers want to automatically block calls to users from a certain number or area code by creating a template
1 vote -
Survey after inbound phone call
I'd like to have ringcentral to have the capability after the phone call it automatically generates a survey for this phone call and for that extension.
Example ext. 101 receives the call after that call ringcentral will send an email to the customer for the experience for that representative
2 votes -
Fax Notification OFF when app is signed out
Fax Notification OFF when app is signed out
1 vote -
Separate mailbox for voicemail and faxes
Some faxes are being received on a user mailbox. So when checked voicemails on user access, faxes are read as VM and it adds up on the mailbox storage. It would be better if we have a separate room for voicemail and faxes.
1 vote -
RingCentral APP AI Notes on Max Agent
It would be great if AI Notes is implemented on Max Agent while RingCentral App/Dialer is a taking notes for agent easier.
2 votes -
Change voicemail greeting through phone
I want the option to change my voicemail greeting using any phone by dialing either the main number or my direct number.
3 votes -
Button for callers to stop hold music
Patrick Mirville from Simpay requested to have a feature regarding a button to press when a caller doesn't want to hear the hold music or to stop it.
1 vote -
Better Video Quality and Increase Photo Size Limit
For better video quality through SMS messages I would like to request the ability to send and receive videos that does not have to be compressed to a certain file size. Also, for the photos I would like to have the ability to send photos over the size limit of 2 MB to my clients.
1 vote -
Ability to change line 1 and line 2 presence for Deskphones
Feature Request : ability to change line 1 and line 2 presence for Deskphones
Details : to have the ability to change the line 2 key to allow another user to take its place or unassign it
Current behavior : Line 1 and Line 2 is locked by default to the users
Brand : BT Business
9 votes -
Voice Recognition Feature
Want to have a voice recognition feature. Want to possibly add it on the account as part of an additional security measure that they have on their account/system.
Significance of the feature : To avoid people claiming to be someone they're not and to avoid speaking/transacting to unauthorized people.
3 votes
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