513 results found
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Button for callers to stop hold music
Patrick Mirville from Simpay requested to have a feature regarding a button to press when a caller doesn't want to hear the hold music or to stop it.
1 vote -
Change voicemail greeting through phone
I want the option to change my voicemail greeting using any phone by dialing either the main number or my direct number.
2 votes -
Voice Recognition Feature
Want to have a voice recognition feature. Want to possibly add it on the account as part of an additional security measure that they have on their account/system.
Significance of the feature : To avoid people claiming to be someone they're not and to avoid speaking/transacting to unauthorized people.
3 votes -
View video call history for all users.
Managers should be able to see all incoming and outgoing video calls for their employees. Currently doesn't show under Admin - Call Logs. If someone goes under Contacts - Finds the user - And clicks Start Video Call, there is no record view of this. Nothing shows in history.
1 vote -
RingCentral APP AI Notes on Max Agent
It would be great if AI Notes is implemented on Max Agent while RingCentral App/Dialer is a taking notes for agent easier.
1 vote -
Notification when not signed into Ringcentral on MS Teams
Looking for a Badge on the Ringcentral App Icon in MS Teams if the user is not signed in or there is any other Ringcentral issue.
In our environment it goes unnoticed and therefore users can miss important calls as they are unaware and the App is not signed in or has any issues.1 vote -
Ability to change line 1 and line 2 presence for Deskphones
Feature Request : ability to change line 1 and line 2 presence for Deskphones
Details : to have the ability to change the line 2 key to allow another user to take its place or unassign it
Current behavior : Line 1 and Line 2 is locked by default to the users
Brand : BT Business
7 votes -
Uploaded contacts via service web should show on the phone for incoming calls
Uploaded contacts via service wed should show on the phone for incoming calls
2 votes -
modifying task without duplication
Ability to edit or modify the task by the creator or member without it creating a duplicate that causes confusion.
3 votesHello, we need additional information about this request. While editing the task, or assigning a new Assignee, there a post created in the team, but it does not duplicate the task itself in our testing. Is this not the experience you are seeing? Please let us know more, and attach screenshots if possible. Thank you!
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global conference number
Have the option to use a toll free number as a global conferencing number for all the admin to use.
2 votes -
Non-Unique Email Behavior
In RingCentral MVP App contacts search capability; like when dialing a user extension number with non-unique email address; it should only show one entry with the user extension number. As of this time, it shows multiple entries since the Search feature is showing all those with the same contact email addresses. Or, one user profile will show multiple user extension numbers with one contact email address.
1 vote -
Add the ability to create sub tasks assigned to different team members.
Example: Main task: write report - team A, Sub task 1: get numbers - team member A, sub task 2 write section B - team member B, Sub task 3: finalize report - Team member C,
Main task is complete after all subtasks are completed by team members.
2 votes -
Call Monitoring
Adding call monitoring to a User group in the RingCentral portal, does not allow you to edit the call monitoring features. It will be great to add call recording that only allows Listen only.
3 votes -
Filter "My Created Tasks" by Completed or Open
The ability to sort/filter "My Created Tasks" category in Workspace, to show Open Tasks only, will make it easier for team members to see what hasn't been actioned, and be able to follow up.
There is currently a check box on the right side of the tasks, this should be it's own column to allow user to sort. Should be a simple fix :)
1 vote -
Add external contacts without completing the template
The customer requested the ability to manually add external contacts to the RingCentral app and make them available to all users without completing the template. The customer refused to fill out the template because they will be adding contacts daily.
1 vote -
RCV - Invite by RC APP & Invite by Teams
When in meeting, having the ability to invite by RC App and have all the join links send directly via GLIP / RC App to Contacts, Teams internally will be useful. Same ability for MS Teams - ability for customers to invite to MS Teams users from invite button.
6 votes -
provide a clickable link that allow attendees to add the event to their preferred calendar.
We use a member database where our members can register for the events/webinars that we host. We would like to provide a clickable link in our registration confirmation emails that allow attendees to add the event to their preferred calendar.
1 vote -
Working hours and scheduled glip messages to help with work/life balance
RC users should be able to put in their normal working hours into their RC profile. Any messages or calls outside of their posted hours are flagged. People will then have the option to either continue the call or message OR schedule a message for the following day that the employee works. This would enhance work/life balance for everyone as it will cause pause and reconsideration.
1 vote -
Billing Contact info to send notifications to multiple email addresses
- Our customer called and he also wants to receive RingCentral offers and billing updates like how is the email in billing contact info is receiving updates.
- Educate cx that the billing contact info can only take one email putting multiple emails to its box is a feature request
1 vote -
Change voicemail greeting
Ability to change voicemail greetings online without the need to enable the 'Screening, Greeting, & Hold Music'
1 vote
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