Settings and activity

43 results found

1. Enhance Agent States

   67 votes

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   Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Jul 4, 2024

2. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   115 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Jul 4, 2024

3. Change agent state through Max Supervisor

   110 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Jul 4, 2024

4. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Apr 5, 2024

5. Supervisor actively monitoring should be able to record

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   9 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Apr 5, 2024

6. RingCX Global Secondary Nodes

   19 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Apr 5, 2024

7. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Mar 12, 2024

8. Engaged Digital All Channel OOO

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Mar 5, 2024

9. Ability to view agents assigned to a Category

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gael Cotteau supported this idea  ·  Mar 5, 2024

10. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Gael Cotteau supported this idea  ·  Mar 5, 2024

11. Pulse for RingCX & RingSense for RingCX "Word Alert"

    10 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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12. AI-based automated translation tool in RingCX digital channels

    8 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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13. Ability to create Scorecard then attach trackers

    8 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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14. Ability for managers to select which user scorecard is for

    26 votes

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    Future Consideration  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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15. RingCX Call Details "Call Termination by Agent or Caller"

    61 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Gael Cotteau supported this idea  ·  Apr 5, 2024

16. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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17. Call journey report for RCX

    44 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Gael Cotteau supported this idea  ·  Apr 5, 2024

18. RingCX Time Based Callback-in-Queue Offering

    42 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Gael Cotteau supported this idea  ·  Apr 5, 2024

19. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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20. Add ability to label IVR Studio nodes

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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