← RingCentral Ideas

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13 results found

  1. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  2. RingCX - Agent Whisper be enabled in ACD Callback

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  3. Real Time Inbound dashboard widget - Need to include Callback request count

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  4. Inbound Queue Callback - option to record caller's name

    9 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  5. In-Queue-Callback Number Restriction To Prevent Misuse

    28 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  6. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    51 votes
    Under Review  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  7. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    29 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  8. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  9. Extend RingCX Call History View to 30 Days

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  10. Callback feature: add the ability for caller to record their name/message for support call back feature

    14 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Raymond supported this idea  · 

  11. RingCX Voicemail to Digital Queue

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  12. Sync RingCentral Desktop Application With RingCX

    226 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Raymond supported this idea  · 

  13. Ability to edit/delete chat comment.

    4 votes
    Under Review  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    Raymond shared this idea  ·