Settings and activity

21 results found

1. 30 and 60 Minute Lunch States

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Oct 21, 2025

2. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   77 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 22, 2025

3. Integrate RingEX Personal Contacts to RingCX Directory

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 13, 2025

4. Set Default Transfer Type

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   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Aug 1, 2025

5. Quality of Service (QoS) Portal for RingCX Calls

   65 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jul 21, 2025

6. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   24 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jul 21, 2025

7. Dashboard for agents and supervisors in RingCX

   64 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jul 21, 2025

8. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   57 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Raymond supported this idea  ·  Jul 21, 2025

9. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

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   10 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Raymond supported this idea  ·  Jun 16, 2025

10. RingCX - Agent Whisper be enabled in ACD Callback

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 16, 2025

11. Real Time Inbound dashboard widget - Need to include Callback request count

    11 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 16, 2025

12. Inbound Queue Callback - option to record caller's name

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 16, 2025

13. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 16, 2025

14. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    72 votes

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    Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 13, 2025

15. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    32 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 9, 2025

16. View Ring CX Realtime dashboards in minutes and seconds.

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    91 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 9, 2025

17. Extend RingCX Call History View to 30 Days

    16 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 9, 2025

18. Callback feature: add the ability for caller to record their name/message for support call back feature

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Sep 6, 2024

19. RingCX Voicemail to Digital Queue

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Aug 8, 2024

20. Sync RingCentral Desktop Application With RingCX

    279 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Raymond supported this idea  ·  Jun 25, 2024