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Settings and activity

8 results found

  1. Agent report should include digital interactions

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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  2. CNAM display in RingCX Real Time Dashboard

    4 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tim shared this idea  · 

  3. Answer mangement

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tim shared this idea  · 

  4. TTA acceptance time

    1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tim shared this idea  · 

  5. Ability to generate reporting for entire day without running into "Too many data points"

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Tim shared this idea  · 

  6. RingCX Scheduled Reports cohesive naming convention

    2 votes

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    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tim shared this idea  · 

  7. Increase size of Local Connect Buckets

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Tim shared this idea  · 

  8. Engage Voice - Interactions Details Report - add ability to filter by UII

    3 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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