Settings and activity

38 results found

1. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

   9 votes

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Feb 17, 2026

2. Change target range by Dept

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Feb 17, 2026

3. Daily Coaching Summaries

   6 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Feb 17, 2026

4. Analytics - Call recordings for Non-RingCX users

   5 votes

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   New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jan 13, 2026

5. Feature Request: “Mask Audio” Button in RingCX Dialer

   2 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Jan 13, 2026  ·  Edit…  ·  Delete…

   Can this be added to RingCX & RingEX as well?

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6. UC and RCX call recording report

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

7. RingCX Global FIFO Queue Behavior Across Multiple Queues

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

8. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

9. option and/or default behaviour being to auto-hold the external caller / customer when an agent initiates a warm transfer / three-way call t

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

10. Forced logout or manual logout reporting

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 19, 2025

11. Quality of Service (QoS) Portal for RingCX Calls

    68 votes

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    New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 18, 2025

12. Preserve Caller ID When Transferring from RingCX to RingEX

    24 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

13. Sync RingCentral Desktop Application With RingCX

    306 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

14. Display User Extension Number When Transferring From RingCX To RingEX

    20 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

15. RingCX Analytics Platform

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    9 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

16. RingCX Analytics: "Today" button in filtering time in historical reports.

    7 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

17. Agent States Transition

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

18. Have Answered Interactions per Agent have a per-hour report

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

19. ringcx analytics restrict

    25 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

20. RCX | Same day caller reports

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025