Settings and activity

53 results found

1. Automatic language detection to route calls to language-specific AI scorecards

   15 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Oct 16, 2026

2. Re-run a different scorecard when wrong call type is initially suggested

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Jun 17, 2026

3. Ability to request call re-analysis.

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jun 17, 2026

4. RingCX and ACE | Option to control what is heard in call recording in ACE

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jun 17, 2026

5. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   52 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Apr 22, 2026

6. Call Parking in RingCX

   30 votes

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   Under Review  ·  9 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

7. Hiding Call Queue Extensions in Company Directory CX

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

8. Feature that links DID and CX data in one report

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

9. Ability to Share a Ring CX Live Dashboard to Remote Team

   6 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

10. Audit log to show when things are requeued by an agent

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

11. Extension dialing between CX and EX

    171 votes

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    Future Consideration  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

12. Feed the AI with our polocies and procedures

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

13. my reports

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

14. LIVE TRANSFER

    10 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

15. Train Ringsense with Our Policies, SOPs & Training Materials

    21 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

16. AI Monthly coaching insights

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

17. Have call recording mimic that of Ring central. If set to stay with Caller have the recording stay with the caller

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Mar 5, 2026

18. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    9 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Feb 17, 2026

19. Change target range by Dept

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Feb 17, 2026

20. Daily Coaching Summaries

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Feb 17, 2026