Settings and activity

52 results found

1. Re-run a different scorecard when wrong call type is initially suggested

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Jun 17, 2026

2. Ability to request call re-analysis.

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jun 17, 2026

3. RingCX and ACE | Option to control what is heard in call recording in ACE

   6 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jun 17, 2026

4. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   43 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Apr 22, 2026

5. Call Parking in RingCX

   17 votes

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   Under Review  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

6. Hiding Call Queue Extensions in Company Directory CX

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

7. Feature that links DID and CX data in one report

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

8. Ability to Share a Ring CX Live Dashboard to Remote Team

   6 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

9. Audit log to show when things are requeued by an agent

   11 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

10. Extension dialing between CX and EX

    164 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

11. Feed the AI with our polocies and procedures

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

12. my reports

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

13. LIVE TRANSFER

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

14. Train Ringsense with Our Policies, SOPs & Training Materials

    18 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

15. AI Monthly coaching insights

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

16. Have call recording mimic that of Ring central. If set to stay with Caller have the recording stay with the caller

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Mar 5, 2026

17. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    9 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Feb 17, 2026

18. Change target range by Dept

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Feb 17, 2026

19. Daily Coaching Summaries

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Feb 17, 2026

20. Analytics - Call recordings for Non-RingCX users

    5 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Jan 13, 2026