Settings and activity

49 results found

1. Call Parking in RingCX

   17 votes

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   Under Review  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

2. Hiding Call Queue Extensions in Company Directory CX

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

3. Feature that links DID and CX data in one report

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

4. Ability to Share a Ring CX Live Dashboard to Remote Team

   6 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

5. Audit log to show when things are requeued by an agent

   11 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

6. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   40 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

7. Extension dialing between CX and EX

   147 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

8. Feed the AI with our polocies and procedures

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

9. my reports

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 5, 2026

10. LIVE TRANSFER

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

11. Train Ringsense with Our Policies, SOPs & Training Materials

    13 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

12. AI Monthly coaching insights

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 5, 2026

13. Have call recording mimic that of Ring central. If set to stay with Caller have the recording stay with the caller

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Mar 5, 2026

14. RingSense: Add the ability to share the comments and feedback when externally sharing a call.

    9 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Feb 17, 2026

15. Change target range by Dept

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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    Katherine shared this idea  ·  Feb 17, 2026

16. Daily Coaching Summaries

    6 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Feb 17, 2026

17. Analytics - Call recordings for Non-RingCX users

    5 votes

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    New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Jan 13, 2026

18. Feature Request: “Mask Audio” Button in RingCX Dialer

    2 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine commented  ·  Jan 13, 2026  ·  Edit…  ·  Delete…

    Can this be added to RingCX & RingEX as well?

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19. UC and RCX call recording report

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 19, 2025

20. RingCX Global FIFO Queue Behavior Across Multiple Queues

    2 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 19, 2025