Settings and activity

35 results found

1. Analytics - Call recordings for Non-RingCX users

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   New  ·  2 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Jan 13, 2026

2. Feature Request: “Mask Audio” Button in RingCX Dialer

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine commented  ·  Jan 13, 2026  ·  Edit…  ·  Delete…

   Can this be added to RingCX & RingEX as well?

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3. UC and RCX call recording report

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

4. RingCX Global FIFO Queue Behavior Across Multiple Queues

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

5. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

6. option and/or default behaviour being to auto-hold the external caller / customer when an agent initiates a warm transfer / three-way call t

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

7. Forced logout or manual logout reporting

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 19, 2025

8. Quality of Service (QoS) Portal for RingCX Calls

   68 votes

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 18, 2025

9. Preserve Caller ID When Transferring from RingCX to RingEX

   19 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Nov 14, 2025

10. Sync RingCentral Desktop Application With RingCX

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    Planned  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

11. Display User Extension Number When Transferring From RingCX To RingEX

    20 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

12. RingCX Analytics Platform

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    9 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

13. RingCX Analytics: "Today" button in filtering time in historical reports.

    7 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

14. Agent States Transition

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

15. Have Answered Interactions per Agent have a per-hour report

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

16. ringcx analytics restrict

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

17. RCX | Same day caller reports

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

18. Omnidirectional Allow RingCentral App Channels

    15 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

19. Ability to see Logged out agents in RingCX Real time Dashboard

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025

20. View Ring CX Realtime dashboards in minutes and seconds.

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    96 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Nov 14, 2025