Imagine if you have such a big company in RingCentral with potential security call logs. You have some coaches that need to listen and provide better customer service for your employees and you would like to grant them Call Log Role to specific Ext depends on department they are coaching.But they may listen to a Full Company Call Log that may ruin your security policy.My idea is to provide a role for Coaches to listen for some specific ext or call queues that Admin select.Keep me informed if it is a good idea to provide in RingCentral.
Imagine if you have such a big company in RingCentral with potential security call logs. You have some coaches that need to listen and provide better customer service for your employees and you would like to grant them Call Log Role to specific Ext depends on department they are coaching.But they may listen to a Full Company Call Log that may ruin your security policy.My idea is to provide a role for Coaches to listen for some specific ext or call queues that Admin select.Keep me informed if it is a good idea to provide in RingCentral.