This is listed in the article previously linked below in 2021 (https://support.ringcentral.com/article/9212.html) as implemented in the Key Features and Benefits section: "Group managers can view the group members' Reports data and Call Log." In the User Group overview, it states "Note: The group manager is entitled to access settings and call logs of all group members"

What is the purpose of a User Group if the call log aspect is not available? Why would I create it if it doesn't help me as an admin distribute my call log request workload to the managers asking for this info?

Came back in 2024 to see the status of the feature request created in Oct 2020! :(

How is this not already a feature? Under user groups it says it is. But is not functioning. So either a person can listen to all call recordings or none? see all call logs or none? The person at the front desk managing one user can go back and listen to the CEO's phone calls with lawyers? .... This needs to be implemented immediately.

Related Request: Site Admin Should Only Access Their Site's Call Log and Recordings

Significance: To avoid breech of confidentiality, it is a must to have a feature to only allow Site Admin to access call logs and recordings to where they are assigned.

Allow the User group manager to view only the call logs and Performance reports only for the assigned user group. The User group Admin should see no data while waiting for the performance report to be updated, instead of seeing for the entire company.

I vote for this feature be implemented in our RC Office to allow managers or group of users to access call logs/recordings for their own group.

I'm specifically voting for the ability to allow managers access to the call recordings for their group (not just the call log, which is already possible.) Honestly, it's ridiculous that this not already an option. My old phone system had this ability since 2015.

The necessity here is that multiple managers will need to have access to their group call log while not allowing access to the entire company call log in which higher management does not want others 'browsing', so 9212 falls short.

I have support queue managers who would greatly benefit to see detailed call logs made to or sent from the queue, but giving them access gives access to all company calls.

Create a User Group to allow the group manager to access the call logs for group members. https://support.ringcentral.com/article/9212.html

Give ability to for a team manager to gain Call Logs limited to their team

Imagine if you have such a big company in RingCentral with potential security call logs. You have some coaches that need to listen and provide better customer service for your employees and you would like to grant them Call Log Role to specific Ext depends on department they are coaching.But they may listen to a Full Company Call Log that may ruin your security policy.My idea is to provide a role for Coaches to listen for some specific ext or call queues that Admin select.Keep me informed if it is a good idea to provide in RingCentral.

BackgroundOur Sales department requires access to the call logs, recordings and other statistics to perform various checks and run analysis. Within our sales department, we have multiple sale groups and each group is headed by a group manager. As such, we would like to give the group managers enough permissions under the user portal so that they only view their group members' call logs and call recordings. IssueAs it currently stands, we can either give a user permission to view all user call logs and recordings or just their own. Tested Solution (Unsuccessfully)We come across “User Groups” and based on the description provided (screen shot attached) we should have been able to achieve this.Description: “A user group gives a group manager access to its members' settings and call logs”.Unfortunately, this has not helped. We have tried to set up a group where we made one user the group manager and assigned him a standard role under Admin Portal > Users > Roles. The group manager was only able to view his/her own call logs and recordings. Since there are no other permissions levels that we can manipulate under user groups, we tried other types of roles and even some custom roles to no avail. The group manager either had access to all the call logs and recordings or just his own. We could not narrow it down to just the group members. Being a group manager has no affect on permissions and access levels. Our IdeaWhen creating user groups under Admin Portal > Users > User Groups –If the group manager is set up as a standard user at site level, then his access at site level should be determined by that role but if he/she is a group admin at the same time, he/she should be able to access call logs and recordings of his/her own group members.If the group manager has a higher role then his/her permission at the site level should be elevated accordingly. The group manager permissions should persist either way. Thank You!