Settings and activity

4 results found

1. Create admin setting for emailing call recording to user

   7 votes

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   Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Adam supported this idea  ·  May 13, 2024

2. Integration/API to send notes to CRM/third-party tool

   3 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   We have both an API and a new Zapier trigger that makes this use case possible.

   Adam shared this idea  ·  May 13, 2024

3. RingSense: Call Transcripts should be Integrated with Salesforce

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Our Salesforce integration allows RingSense to send transcripts (and additional information) to Salesforce.

   Adam supported this idea  ·  May 13, 2024

4. Auto-text message Hotkey when a cell phone is highlighted.

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Adam shared this idea  ·  Sep 2, 2020