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  1. Idle behavior shows users offline even though they are available and logged into RC.

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Cristofer commented  · 

    This is also an issue for us. Status "Offline" with gray dot is also used as the status/indicator when a user actively sets their status to Invisible. There needs to be differentiation between actively going invisible and being idle.I agree with Dan, "Idle" should be a separate status and should show the status dot color as yellow.