Please add the option to turn off Extension Dialling for external callers as we have callers using it to skip the designated queue and get directly to an agent. We've also had instances where callers have accidently pressed a number on their keypad while in a que and they get redirected to another queue or department that isn't what they were looking for. This should be a basic feature and is available in most other phone systems. We will have to seriously consider moving to another system if this feature isn't added to RingCentral soon.
Please add the option to turn off Extension Dialling for external callers as we have callers using it to skip the designated queue and get directly to an agent. We've also had instances where callers have accidently pressed a number on their keypad while in a que and they get redirected to another queue or department that isn't what they were looking for. This should be a basic feature and is available in most other phone systems. We will have to seriously consider moving to another system if this feature isn't added to RingCentral soon.