Settings and activity

29 results found

1. calls whatsapp using Cloud API

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   23 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Oct 3, 2025

2. call offers for the longest wait time

   202 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Apr 10, 2025

3. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   43 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny shared this idea  ·  Apr 10, 2025

4. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   32 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Apr 10, 2025

5. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   77 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Apr 10, 2025

6. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

   21 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Apr 10, 2025

7. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   24 votes

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   Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Apr 10, 2025

8. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   31 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Apr 10, 2025

9. Sync RingCentral Desktop Application With RingCX

   279 votes

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   Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sunny supported this idea  ·  Apr 10, 2025

10. View Ring CX Realtime dashboards in minutes and seconds.

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    91 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 10, 2025

11. Have search option of dial group added to Ring Sense

    40 votes

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    New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 10, 2025

12. transfer

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    61 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 10, 2025

13. Move from generic email profile to existing or new Customer Profile

    28 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 10, 2025

14. User greeting in RingCX Agent.

    33 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 10, 2025

15. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    30 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 10, 2025

16. hashtag # in RCX (IVRs and queue events)

    43 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 4, 2025

17. Star key DTMF Processing

    4 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Apr 4, 2025

18. RingCX Digital Message Notification Improvements

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    39 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Mar 19, 2025

19. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    57 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    In design

    Sunny supported this idea  ·  Mar 19, 2025

20. Adjustment - Cancel call transfer Label

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    17 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sunny supported this idea  ·  Oct 16, 2024