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RingCX: Agent & supervisor experience

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RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

The customer would like the historical call view in Agent RingCX to display call results differently—for example, using different text colors for successful calls versus missed calls (RNA). They would also like the ability to filter call history by All Calls, Missed Calls, Incoming Calls, and Outgoing Calls, similar to what is available in RingEX.

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Sunny shared this idea  ·   ·  Report…  ·  Admin →
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  • Jessica commented  ·   ·  Report

    Adding to this, it would be helpful for the call history view to include the label "call back request" as well rather than just inbound and outbound

  • Eric commented  ·   ·  Report

    Very usefull to the agent to see quickly what is the status of call with text colors or filtering option and be able to call back the callers