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← RingCentral Ideas

Settings and activity

9 results found

  1. Add IP Address field in Ring CX Analytics for Reporting

    9 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mary Irwin supported this idea  · 

  2. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mary Irwin supported this idea  · 

  3. RingCX Global Secondary Nodes

    18 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mary Irwin supported this idea  · 

  4. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    14 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mary Irwin supported this idea  · 

  5. RingCX/RCO-MVP Enable Telephony Service (TAS Enable) with CC Exception

    6 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mary Irwin supported this idea  · 

  6. Add ability to pull call waiting in queue

    18 votes

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    1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mary Irwin commented  · 

    In addition, we need an easy way to view all interactions waiting in queue from the Dashboard and Agent.

    Mary Irwin supported this idea  · 

  7. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mary Irwin supported this idea  · 

  8. Add Contact ID to the Audit Activity Report

    10 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  9. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

    19 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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