Accurate call volume is critical to management to understand business performance over time, especially when call queues are added and removed for business need, it becomes harder to understand true call volume changes over time (today, it is impossible to know when calls from one queue transfer into another queue and both queues double-count call volume). True call volume, accurate data, is paramount to managing a business well. The more flexible RC is in allowing a business to add locations, queues, rules, transfers etc., the more important it is to be able to track accurate call volume data through that spiderweb structure.
Mark
supported this idea
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Accurate call volume is critical to management to understand business performance over time, especially when call queues are added and removed for business need, it becomes harder to understand true call volume changes over time (today, it is impossible to know when calls from one queue transfer into another queue and both queues double-count call volume). True call volume, accurate data, is paramount to managing a business well. The more flexible RC is in allowing a business to add locations, queues, rules, transfers etc., the more important it is to be able to track accurate call volume data through that spiderweb structure.