I concur with Kevin. I was training an administrator today on how to use the RingCentral mobile app, and it became glaringly obvious that the inability to reject/ignore a call in the queue at any given moment during a simultaneous ring situation will be a huge annoyance. What if the administrator wants to drop the call and let another co-worker take the call instead because they are in the middle of a conversation? They shouldn't have to remember to take themselves out of the queue anytime they are tied up...What if we do not want staff to be able to remove themselves from the queue because we want to ensure they are generally receiving calls and only want IT support or administrative staff to make those changes? I get that the Call Queue is forcing the call to ring through the entire "Wait time", but does it really have to continue to ring the app after it has been ignored? Even if the audio was muted by the button that would be better than nothing, but sending to voicemail when no one is available would be the most elegant option.
I concur with Kevin. I was training an administrator today on how to use the RingCentral mobile app, and it became glaringly obvious that the inability to reject/ignore a call in the queue at any given moment during a simultaneous ring situation will be a huge annoyance. What if the administrator wants to drop the call and let another co-worker take the call instead because they are in the middle of a conversation? They shouldn't have to remember to take themselves out of the queue anytime they are tied up...What if we do not want staff to be able to remove themselves from the queue because we want to ensure they are generally receiving calls and only want IT support or administrative staff to make those changes? I get that the Call Queue is forcing the call to ring through the entire "Wait time", but does it really have to continue to ring the app after it has been ignored? Even if the audio was muted by the button that would be better than nothing, but sending to voicemail when no one is available would be the most elegant option.