I have to click decline at least 7 times and can't hear people I am video conferencing with. It is very frustrating and going to DND all the time isn't a viable option for me. Clicking reject once per call would be so lovely!

The customer requests the ability to reject/ignore the call from the call queue. Occasionally, the customer needs to reject a call whenever he is busy, but he can't reject the call and after a few minutes the same call will still ring his phone.

Come on ringcentral, we have been asking for this for years now. It is time it was fixed please.

This is a necessity for the simultaneous ring feature. It is so disruptive to repeatedly have the call bounce back and means that agents spend more time out of the queue to avoid being repeatedly interrupted while trying to complete tasks off the phone.

We've run into this issue as well. At a minimum, the time that they are kept out of the call queue should be customizable beyond the 5 seconds that it currently gives.

My company just switched from Nextiva and learned of this after the fact. My staff are very annoyed they cannot ignore incoming call queue calls, and they are wanting to return to Nextiva. I really hope RingCentral can gather up some common sense here and fix this issue.

I concur with Kevin. I was training an administrator today on how to use the RingCentral mobile app, and it became glaringly obvious that the inability to reject/ignore a call in the queue at any given moment during a simultaneous ring situation will be a huge annoyance. What if the administrator wants to drop the call and let another co-worker take the call instead because they are in the middle of a conversation? They shouldn't have to remember to take themselves out of the queue anytime they are tied up...What if we do not want staff to be able to remove themselves from the queue because we want to ensure they are generally receiving calls and only want IT support or administrative staff to make those changes? I get that the Call Queue is forcing the call to ring through the entire "Wait time", but does it really have to continue to ring the app after it has been ignored? Even if the audio was muted by the button that would be better than nothing, but sending to voicemail when no one is available would be the most elegant option.

Can't believe this isn't a basic feature. Agree that it's absolutely, insanely annoying that my phone starts ringing again after I IGNORE the call in the queue. As I type this, the status of the Idea is "Future consideration". It should be in a testing phase by now.

This is a shockingly absent feature and is hopefully prioritized soon

This Indeed is an absolute requirement. Once the call is ignored it absolutely should not be coming back. This happens during meetings and phone calls. Seems like a bug. Please can you fix?

MAKE THIS HAPPEN NOWWWW!!! MANY OF US USE OUR CELL PHONES, IF WE REJECT A CALL, IT SHOULDNT TIE UP OUR PHONE RENDERING OUR PHONE USELESS UNTIL THE CUSTOMER HANGS UP!

When I'm part of a call queue that rings simultaneous, if I ignore a call, it just pops back up and keeps ringing. This is very distracting when I'm in a call and I have RS on my desktop and my phone continuously ringing and I can't ignore it. If I press ignore for any given call, it should not ring for me again. This should apply to Rotating calls too. If everyone in a rotation is busy and presses ignore, it should go to VM rather than going through the rotation again. Pressing Ignore should mean "I am busy" and should remove you from that particular call in the queue. I know you can disable call queue but this is definitely not an elegant fix and often forget to turn it back on. We also don't want to use call groups because of their limitations by comparison.

Hi, small business owner here. This feature is ESSENTIAL! We use our work phone and cell phone numbers simultaneously. I can't stop my phone from ringing incessantly while I'm on an important call on my cell phone. This is so frustrating. I use my cell phone app exclusively, so ring groups are a no go. This is a simple frigging solution. Add a call cue check box to allow users to ignore a call. If all users ignore the call, then send it to VM! If someone is running a call center, then obviously they wouldn't need that feature and would leave the check box unchecked. How is it so difficult for your developers to add this simple feature? You do realize it is much easier for your small business customers to fire you and transition to 8x8 or another service which is willing to work with their customers don't you?

I've read all the previous threads on this 'feature' of the app. It has been annoying me and my co-workers for years since the day we started using Ring Central and Call Queues. I'm constantly toggling myself out of the queue (the only solution) so that the call stops ringing and stealing focus from the task that I'm on. There's a 50% chance a minute later that I forgot to toggle myself back into the queue.

8x8's app allows a user to decline and the call stops ringing for them. If everyone declines, it goes to voicemail. That's perfect. I support this idea.I'm trying out RingCentral and have loved everything so far except for this missed feature. With 8x8, my two main groups have simultaneous ringing and each person can decline the call, knowing who should be the one to answer it and who is their backup person. However, in 8x8, declining in a simultaneous ring call queue group does nothing. It doesn't wait 5 seconds, it just rings again. Thus, the caller has to wait the entire time before going to voicemail. If we are in the middle of a crisis and nobody can take the call, the caller suffers. Our solution is to reduce the ring time, which isn't optimal, since we might need some time to get to our desks, get away from noise, or - very reasonably - see if the right person is going to answer it first. (We rotate on-call duty 24/7 with one person responsible but all of us able to back them up when they are on another call or if they miss it for some reason.)

Sometimes, you want the option to send a call directly to voicemail even if it is ringing a Call Queue. This feature isn't available currently.

We'd like to provide an option for users to send an incoming call to voicemail when the call is originating from a call queue. Currently, there is an option to Answer, Reject or Ignore. But, if there is not another agent working, the caller has to wait the entire wait time until going to voicemail. In addition, if the other phones are audibly ringing nearby, it can be distracting for the user engaged in a call or doing other work.

This is so annoying, I'm in the middle of another call, you click ignore and the thing keeps popping up over and over again - Ring Central why don't you just remove the ignore button because it's pointless having it!

I agree. This is a super annoying "feature" and you should give people an option to reject a call and not continue to have it ring again 5 seconds later. I should not have to put myself on "unavailable" status if a customer walks in or if I answer a call on my cell phone and It's incredibly frustrating to be distracted every 5 seconds with ringing.

This is a basic phone functionality. It should not take this much time out of my day to press ignore five times before a call is sent to voicemail.