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  1. Control CNAM of Caller

    3 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminSergey (Group Product Manager, RingCentral) commented  · 

    Thank you for sharing this request with us. It is possible to configure CNAM for a number on RingCentral platform and RingCX will then use this for outbound calls. Please refer to this article:

    https://support.ringcentral.com/article-v2/Change-Company-Caller-ID-Name-CNAM.html?brand=RingCentral&product=RingEX&language=en_US

    Does this answer the question or did you have something else in mind?

  2. Dark mode feature

    41 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.


    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    An error occurred while saving the comment
    AdminSergey (Group Product Manager, RingCentral) commented  · 

    Dark mode is now supported with RingCX in RingCentral application.
    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/