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  1. Audible notification for incoming call & DTMF support

    8 votes

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    Implemented  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminSergey (Group Product Manager, RingCX, RingCentral) commented  · 

    These issues should now work as expected for you with RingCX in RingCentral application.

  2. Enable headset controls to work with RingCX (answer, mute)

    1 vote

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminSergey (Group Product Manager, RingCX, RingCentral) commented  · 

    RingCX in RingCentral app supports devices from major vendors so that agents can answer and end calls from their headsets.

  3. Control CNAM of Caller

    5 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminSergey (Group Product Manager, RingCX, RingCentral) commented  · 

    Thank you for sharing this request with us. It is possible to configure CNAM for a number on RingCentral platform and RingCX will then use this for outbound calls. Please refer to this article:

    https://support.ringcentral.com/article-v2/Change-Company-Caller-ID-Name-CNAM.html?brand=RingCentral&product=RingEX&language=en_US

    Does this answer the question or did you have something else in mind?

  4. Dark mode feature

    44 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    An error occurred while saving the comment
    AdminSergey (Group Product Manager, RingCX, RingCentral) commented  · 

    Dark mode is now supported with RingCX in RingCentral application.
    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/