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How can we improve RingCX?

RingCX: Agent & supervisor experience

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Control CNAM of Caller

Change the CNAM of the Caller's Phone Number outside RingCentral

3 votes

Ericka shared this idea · Sep 30, 2025 · Report… · Admin →

Under Review · Nov 11, 2025

Show previous admin responses (1)

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AdminSergey (Group Product Manager, RingCentral) commented · November 11, 2025 10:45 AM · Report

Thank you for sharing this request with us. It is possible to configure CNAM for a number on RingCentral platform and RingCX will then use this for outbound calls. Please refer to this article:

https://support.ringcentral.com/article-v2/Change-Company-Caller-ID-Name-CNAM.html?brand=RingCentral&product=RingEX&language=en_US

Does this answer the question or did you have something else in mind?

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David commented · September 30, 2025 7:56 AM · Report

This would be a great add on feature.

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