Settings and activity

10 results found

1. Live Transcription on RingCX

   18 votes

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   1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

   Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US

   Nancy supported this idea  ·  Dec 11, 2025

2. Ability to manage the time frame or coverage of customer detail tab display of historical interaction data

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Nancy shared this idea  ·  Dec 3, 2025

3. Real-Time Call Recording Availability for Compliance

   13 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Nancy supported this idea  ·  Sep 30, 2025

4. Visibility into who changed an agent state in Contact Center

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Nancy supported this idea  ·  Sep 26, 2025

5. Using the Local Bucket for Manual Outbound Calling

   8 votes

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   New  ·  2 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Nancy supported this idea  ·  Aug 29, 2025

6. Qualified Dispositioned Break out/Drop Down Report

   8 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Nancy supported this idea  ·  Aug 29, 2025

7. Real Time Inbound dashboard widget - Need to include Callback request count

   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Nancy supported this idea  ·  Jul 17, 2025

8. Add “All Messages” View for RingCX for HubSpot Embedded Agent

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Nancy supported this idea  ·  Jul 14, 2025

9. Access to Transcript URL for Engage Messaging Channel Type in RingCX Analytics

   6 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Nancy supported this idea  ·  Jun 10, 2025

10. Ability to search for contact name in Outbounds SMS (CRMs)

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    7 votes

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    Implemented  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Nancy supported this idea  ·  May 29, 2025