Live Transcription on RingCX
Feature Request: Enable Live Transcription on CX to view a written version of all spoken words created in real-time
20
votes
Reyann
shared this idea
Live Transcription is available for agents via Agent Assist feature. See https://support.ringcentral.com/article-v2/configuring-agent-assist-for-ringcx.html?brand=RingCentral&product=RingCX&language=en_US
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Joe
commented
Yes. Please add this feature ASAP. They summaries in EX are so much better. It's disappointing that a expensive upgrade (CX) comes with fewer features.
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Michelle
commented
The option is available in Agent Assist; however, it is not in real-time. It is delayed.
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Ryan
commented
Please add this. CX shouldn't be a downgrade from EX, it should be an upgrade and include EX features.