← RingCentral Ideas

Settings and activity

7 results found

  1. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Mark supported this idea  · 

  2. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

    9 votes
    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  3. Change color of lettering to red when agent goes into RNA Status.

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  4. Option to remove RNA state

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  5. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    22 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mark supported this idea  · 

  6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    49 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Mark commented  · 

    This should be available in any agent status

    Mark supported this idea  · 

  7. Report associating IVR data with transferring agent for post-call surveys

    9 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Mark supported this idea  ·