Settings and activity

44 results found

1. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

   19 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

2. Chat Popout Window

   12 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

3. Function to Disable Extensions

   31 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

4. Feature Request: Granular Call Monitoring Permissions for Agent Role

   22 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

5. INTERCEPT

   34 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

6. Transferring calls to RingEX Extensions via corporate directory

   55 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

7. RingCX Call Details "Call Termination by Agent or Caller"

   55 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

8. Add time based variable to holiday configuration

   58 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Dec 5, 2025

9. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   58 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Mark Colmenares supported this idea  ·  Dec 5, 2025

10. transfer

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    63 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

11. Enhance Agent States

    63 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

12. dashboards data refresh time

    64 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

13. Dashboard for agents and supervisors in RingCX

    66 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

14. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    73 votes

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    Planned  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

15. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    77 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025
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    Mark Colmenares commented  ·  Oct 17, 2024  ·  Edit…  ·  Delete…

    This should be available in any agent status

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16. Add filter for Holiday 'Queue is Open' System Alerts

    81 votes

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    New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

17. View Ring CX Realtime dashboards in minutes and seconds.

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    93 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

18. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    104 votes

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    Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

19. CNAM feature for Canada

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    111 votes

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    Implemented  ·  23 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025

20. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025