We would like to request an enhancement to allow updates made in the admin portal (e.g., DNIS description name changes in RingCX) to be reflected retroactively in historical reporting data.

Current Behavior:
When a DNIS description name is updated in the RingCX admin portal, the new description only applies to data moving forward. Historical reports continue to display the previous DNIS description, which can lead to inconsistencies and confusion when analyzing past data.

Requested Enhancement:
Enable the system to apply updated DNIS description names to historical reporting data, so that reports reflect the most current naming conventions regardless of when the data was generated.

Use Case / Benefits:

Ensures consistency across reports over time
Reduces confusion when DNIS names are updated for clarity or standardization
Improves accuracy in reporting, analysis, and presentation
Minimizes the need for manual reconciliation or external documentation

Example:
If a DNIS description is changed from “Support Line 1” to “Customer Support,” all historical reports should reflect “Customer Support” instead of the old label.