Settings and activity

138 results found

1. RingCX Call Details "Call Termination by Agent or Caller"

   61 votes

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   Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

2. RingCX Voice Queue Call Distribution

   18 votes

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   Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

3. Call journey report for RCX

   44 votes

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   Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

4. Count All Call Time as the Egaged Agent State

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

5. Call Waiting notification

   8 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

6. Stay on Call - Call Transfers - Toggle Feature

   19 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

7. Add Caller's Name for Inbound Call Details Report

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

8. Send an SMS to customers informing them we are unable to call them back

   7 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

9. Block RingCentral App (EX) Calls While Agent Is on RingCX Call

   7 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Colmenares supported this idea  ·  Apr 7, 2026

10. Native Call Waiting Functionality with Real-Time Caller ID Visibility for In-Queue Callers in RingCX Agent Interface

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

11. Cancelling a requeued call

    45 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

12. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    45 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

13. Unable to fast forward or rewind while listening to call recordings

    11 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

14. Call Timers for Agents

    13 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

15. RingCX Agent able to do a consultation to another RingCX Queue without active call

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

16. Unified Call View – Active & Waiting Calls on One Screen

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

17. EV: global address book is not available unless you are on a call

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

18. Enable Searching and Managing Contacts even without being on an Active call

    2 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Apr 7, 2026

19. Ability to limit digital interactions per channel and per user

    8 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Jan 20, 2026

20. Chat Popout Window

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark Colmenares supported this idea  ·  Dec 5, 2025