← RingCentral Ideas

Settings and activity

5 results found

  1. RingCentral Analytics: Date Format option for Day/Month

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    547 votes
    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Shaun commented  · 

    I have requested this a handful of times, it would be a massively helpful stat to have to hand through the API to display efficiencies.

    Shaun supported this idea  · 

  3. run user status report

    37 votes
    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Shaun commented  · 

    I have been after this feature for a long time so would be great to finally see it implemented

    Shaun supported this idea  · 

  4. Call Report that will show reason it was declined

    8 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Shaun supported this idea  · 

  5. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Shaun supported this idea  ·