run user status report
we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
-
Kari commented
Data is critical for us to understand time that each team members spends logged into different queues.
-
Lori commented
need to accurately and efficiently understand usage among all our employees
-
Teresa commented
I agree this is critical especially with so many team members working from home.
-
Ruel Baculo commented
In addition to that, is there a report that will show when a user has opened the desktop app, closed the desktop app, and how long they were available or unavailable?
-
Jeremy commented
This data could be critical for understanding team member desktime.
-
Thomas commented
Would also like to be able to have a breakdown of most dialed numbers by a user.
-
Shaun commented
I have been after this feature for a long time so would be great to finally see it implemented
-
Dawn commented
We would also like to be able to run a user report that shows when users are unavailable. It would extra nice if there was a breakdown to whether they are on DND or if they've turned off "Accept queue calls"