run user status report
we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
Pete
shared this idea
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Roman
commented
Excellent feedback here. I second all of it.
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Kari
commented
Data is critical for us to understand time that each team members spends logged into different queues.
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Lori
commented
need to accurately and efficiently understand usage among all our employees
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Teresa
commented
I agree this is critical especially with so many team members working from home.
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Ruel Baculo
commented
In addition to that, is there a report that will show when a user has opened the desktop app, closed the desktop app, and how long they were available or unavailable?
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Jeremy
commented
This data could be critical for understanding team member desktime.
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Thomas
commented
Would also like to be able to have a breakdown of most dialed numbers by a user.
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Shaun
commented
I have been after this feature for a long time so would be great to finally see it implemented
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Dawn
commented
We would also like to be able to run a user report that shows when users are unavailable. It would extra nice if there was a breakdown to whether they are on DND or if they've turned off "Accept queue calls"