Skip to content
← Analytics & Reporting

How can we improve RingCentral?

'When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available.' has been merged into this idea

Analytics & Reporting: Other

Categories

JUMP TO ANOTHER FORUM

(thinking…)

run user status report

we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND

47 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Pete shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Roman commented  ·   ·  Report

    Excellent feedback here. I second all of it.

  • Kari commented  ·   ·  Report

    Data is critical for us to understand time that each team members spends logged into different queues.

  • Lori commented  ·   ·  Report

    need to accurately and efficiently understand usage among all our employees

  • Teresa commented  ·   ·  Report

    I agree this is critical especially with so many team members working from home.

  • Ruel commented  ·   ·  Report

    In addition to that, is there a report that will show when a user has opened the desktop app, closed the desktop app, and how long they were available or unavailable?

  • Jeremy commented  ·   ·  Report

    This data could be critical for understanding team member desktime.

  • Thomas commented  ·   ·  Report

    Would also like to be able to have a breakdown of most dialed numbers by a user.

  • Shaun commented  ·   ·  Report

    I have been after this feature for a long time so would be great to finally see it implemented

  • Dawn commented  ·   ·  Report

    We would also like to be able to run a user report that shows when users are unavailable. It would extra nice if there was a breakdown to whether they are on DND or if they've turned off "Accept queue calls"