run user status report
we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
11
votes
Pete Johnson Tech
shared this idea
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Tom commented
Would also like to be able to have a breakdown of most dialed numbers by a user.
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Shaun commented
I have been after this feature for a long time so would be great to finally see it implemented
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Dawn commented
We would also like to be able to run a user report that shows when users are unavailable. It would extra nice if there was a breakdown to whether they are on DND or if they've turned off "Accept queue calls"