Please consider this feature/report, as it's important for managers to see historical data on users' availability and to prepare the rota/schedule accordingly.
Thank you!

I need a report that shows how many hours each person has spent in the various availability stages (Available, Do Not Disturb (or in a meeting) , and invisible. More accurately, I need to know how many hours employees are signed into Ring Central and online and how many hours they're not.

We need the capability to generate performance reports that incorporate advanced KPIs, specifically:

Available Time

Auxiliary (AUX) Time

Hold Time

Talk Time

These metrics must be tracked at the individual user level within designated Call Queues using the Performance Report tool.

The objective is to enable accurate mapping and analysis of each call, ensuring a consistent and reliable methodology for measuring Available Time, AUX Time, Hold Time, and Talk Time.

Excellent feedback here. I second all of it.

Data is critical for us to understand time that each team members spends logged into different queues.

need to accurately and efficiently understand usage among all our employees

I agree this is critical especially with so many team members working from home.

In addition to that, is there a report that will show when a user has opened the desktop app, closed the desktop app, and how long they were available or unavailable?

This data could be critical for understanding team member desktime.

Would also like to be able to have a breakdown of most dialed numbers by a user.

I have been after this feature for a long time so would be great to finally see it implemented

We would also like to be able to run a user report that shows when users are unavailable. It would extra nice if there was a breakdown to whether they are on DND or if they've turned off "Accept queue calls"