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  1. Specific Work Hours for Call Queue Members

    8 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Johnny commented  · 

    This would significantly enhance our efficiency and accurize our business analytics reporting. Often, our employees are too busy or forget to log off of the queue, and when a review of analytics is conducted, missed VMs or missed calls are shown even though that employee simply wasn't on shift that day.

    Johnny supported this idea  ·