This would significantly enhance our efficiency and accurize our business analytics reporting. Often, our employees are too busy or forget to log off of the queue, and when a review of analytics is conducted, missed VMs or missed calls are shown even though that employee simply wasn't on shift that day.
Johnny
supported this idea
·
This would significantly enhance our efficiency and accurize our business analytics reporting. Often, our employees are too busy or forget to log off of the queue, and when a review of analytics is conducted, missed VMs or missed calls are shown even though that employee simply wasn't on shift that day.