Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
Sharon
shared this idea
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Johnny
commented
This would significantly enhance our efficiency and accurize our business analytics reporting. Often, our employees are too busy or forget to log off of the queue, and when a review of analytics is conducted, missed VMs or missed calls are shown even though that employee simply wasn't on shift that day.
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Aimee
commented
This is very important to our business plan. We are an international company and need to have specific users available to answer incoming calls as well as collaborate with employees within the company.