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7 results found

  1. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    10 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chase supported this idea  · 
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    Chase commented  · 

    Joe,
    We agree this would be helpful. This is something our RingCX agents have asked for.

  2. Set Cold Transfer as Default

    8 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chase supported this idea  · 
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    Chase commented  · 

    Justin,
    We agree completely. We rarely do warm transfers and the extra click (which is easy to forget) is an annoyance. We should have the ability to default the "stay on the line" option on or off.

  3. Integration with Jack Henry Symitar

    2 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chase supported this idea  · 
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    Chase commented  · 

    Michelle,
    Thank you for suggesting this. We would love integration with Jack Henry Symitar with RingCX. It would be a great benefit to land our agents on the Symitar account matched with a caller.

  4. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chase shared this idea  · 

  5. RingCX -- Make Dispositions Optional

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. Automatically change the status to Wrap during wrap-up time in RingCX.

    9 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chase commented  · 

    Yes, this is a needed feature. Currently if you automatically change the post call status to "Wrap-up" you have to manually set yourself Available again.

    What we would like to see is Call Ended > Agent automatically goes into Wrap Up for x Seconds > Agent automatically goes back to Available.

    Chase supported this idea  · 

  7. RingCX -- Ability to default "Stay On Call" either on or off

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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