Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.
We are unable to transfer calls directly to MVP user voicemail inboxes. The only option is to cold transfer calls directly to the MVP user.
10
votes
Joseph
shared this idea
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Logan
commented
We have our phone agents taking calls on Ring CX and have to transfer some calls to our EX users.
There is nothing worst than the executive telling you to send someone to their voicemail because they are about to be in a meeting, but you can't send them directly to voicemail, and the exec doesn't understand the functionality isn't there, since it's been there for every other call provider since the 80s.
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Chase
commented
Joe,
We agree this would be helpful. This is something our RingCX agents have asked for.