Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.
We are unable to transfer calls directly to MVP user voicemail inboxes. The only option is to cold transfer calls directly to the MVP user.
Joseph
shared this idea
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George
commented
We found a way to do it via the RingCentral Desktop App but it requires extra steps, it's annoying.
So we have good phones like Yealink but we can use their capabilities at full potential due to RingCentral restrictions.
Transfer calls to Voicemail is very important for us, hopefully RC will do something about it. -
Jeff
commented
100% agree - this is a must addition - we lost this capability when switching to Ring CX
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Logan
commented
We have our phone agents taking calls on Ring CX and have to transfer some calls to our EX users.
There is nothing worst than the executive telling you to send someone to their voicemail because they are about to be in a meeting, but you can't send them directly to voicemail, and the exec doesn't understand the functionality isn't there, since it's been there for every other call provider since the 80s.
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Chase
commented
Joe,
We agree this would be helpful. This is something our RingCX agents have asked for.