Automatically change the status to Wrap during wrap-up time in RingCX.
This will enable Supervisors to see the Wrap status in their dashboard during the set wrap up time after each call.
19
votes
Lynce
shared this idea
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Justin
commented
This is a critical and basic feature that is needed for a contact center.
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Daniel
commented
Current setup without a wrap time status is confusing to users because they think calls would come in immediately.
As stated it also affects supervisor reporting -
Tara
commented
Yes this is a needed feature.
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Chase
commented
Yes, this is a needed feature. Currently if you automatically change the post call status to "Wrap-up" you have to manually set yourself Available again.
What we would like to see is Call Ended > Agent automatically goes into Wrap Up for x Seconds > Agent automatically goes back to Available.