Automatically change the status to Wrap during wrap-up time in RingCX.
This will enable Supervisors to see the Wrap status in their dashboard during the set wrap up time after each call.
9
votes
Lynce
shared this idea
-
Chase
commented
Yes, this is a needed feature. Currently if you automatically change the post call status to "Wrap-up" you have to manually set yourself Available again.
What we would like to see is Call Ended > Agent automatically goes into Wrap Up for x Seconds > Agent automatically goes back to Available.