Settings and activity

2 results found

1. Ability to use RingSense on Queue Calls

   48 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

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   Armen commented  ·  Sep 27, 2024  ·  Edit…  ·  Delete…

   Thanks

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   Armen supported this idea  ·  Sep 27, 2024

2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Armen supported this idea  ·  May 3, 2024