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  1. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Admin →
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    Implemented  ·  Eugene responded

    See "Call Queue" filter in "All filters" on the Calls page.

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    Armen commented  · 

    Thanks

    Armen supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    663 votes

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    Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Armen supported this idea  ·