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  1. automatic call recording announcement per extensions or queue

    6 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Clark commented  · 

    Also, not sure if this is clear how it was written.

    The point is to be able to leave call recording on but disable the automatic recorded message that precedes a call going to an agent, that states the call will be recorded.

    If a company pays us to handle their calls and their phone tree gives a message that all call can be recorded for quality, we don't need the message being said again, the customer has already been informed and we are just now wasting time that adds up.

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    Clark commented  · 

    Very critical. Common sense should have already had this separated. Not sure why this is forced on your customers.

    Clark supported this idea  ·