automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
6
votes
MT
shared this idea
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Clark
commented
Also, not sure if this is clear how it was written.
The point is to be able to leave call recording on but disable the automatic recorded message that precedes a call going to an agent, that states the call will be recorded.
If a company pays us to handle their calls and their phone tree gives a message that all call can be recorded for quality, we don't need the message being said again, the customer has already been informed and we are just now wasting time that adds up.
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Clark
commented
Very critical. Common sense should have already had this separated. Not sure why this is forced on your customers.