automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
MT
shared this idea
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Customer
commented
It is a state Law that the announcement MUST played for call recordings. This feature does not work when call is transferred or auto-receptionist is played on the other side. By the time the call is responded existing announcement is already had been played and the other party does not hear the announcement.
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Lauren
commented
We want this added in your account
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Clark
commented
Also, not sure if this is clear how it was written.
The point is to be able to leave call recording on but disable the automatic recorded message that precedes a call going to an agent, that states the call will be recorded.
If a company pays us to handle their calls and their phone tree gives a message that all call can be recorded for quality, we don't need the message being said again, the customer has already been informed and we are just now wasting time that adds up.
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Clark
commented
Very critical. Common sense should have already had this separated. Not sure why this is forced on your customers.