← RingCentral Ideas

Settings and activity

2 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Abel supported this idea  · 
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    Abel commented  · 

    DND please a big part on KPI's very shock it's not part of your business metrics.

  2. run user status report

    40 votes
    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Abel supported this idea  ·