This issue prevents corporations from allowing their departments to make calls to customers effectively. Without displaying the correct caller ID, customers may not recognize the number and may be less likely to answer calls, leading to communication inefficiencies and potential trust issues. Additionally, some customers are posting our DID numbers online, allowing persons to bypass our call centers. This impacts customer service, technical support, and call metrics, further degrading the quality of our communication and support systems.
Jon
supported this idea
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This issue prevents corporations from allowing their departments to make calls to customers effectively. Without displaying the correct caller ID, customers may not recognize the number and may be less likely to answer calls, leading to communication inefficiencies and potential trust issues. Additionally, some customers are posting our DID numbers online, allowing persons to bypass our call centers. This impacts customer service, technical support, and call metrics, further degrading the quality of our communication and support systems.