Configuring Outbound Caller ID for MS Teams Integration
Summary
This feature request is for the ability to configure outbound caller ID settings within the RingCentral admin portal specifically for MS Teams integration. The configuration should allow the main number or site number to appear as the caller ID when making outbound calls via MS Teams Direct Routing 2.0.
Current Issue
Currently, MS Teams Direct Routing 2.0 is experiencing a problem with outbound caller ID, where the desired main number or site number does not appear when making outbound calls. This issue causes confusion and inconsistency in communication for users who rely on the integration between RingCentral and MS Teams.
Ryan
shared this idea
-
Jon
commented
This issue prevents corporations from allowing their departments to make calls to customers effectively. Without displaying the correct caller ID, customers may not recognize the number and may be less likely to answer calls, leading to communication inefficiencies and potential trust issues. Additionally, some customers are posting our DID numbers online, allowing persons to bypass our call centers. This impacts customer service, technical support, and call metrics, further degrading the quality of our communication and support systems.
-
Operating
commented
This limitation is affecting business, and we need this feature to avoid a bigger impact on our everyday business.