Agreed. This needs to be a feature, where you can turn this on/off globally, as well as individually, AND have a tracking/audit capability.
We leverage the heck out of RCEX, but this creates internally an unfair advantage and it really phard to determine or track if a user enables this. If a person taking calls gets a bonus commensurate with how many calls they take/sign, this create a significantly unfair advantage for one over another and we can't track it?? That need to be changed as soon as possible.
Jake
supported this idea
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Agreed. This needs to be a feature, where you can turn this on/off globally, as well as individually, AND have a tracking/audit capability.
We leverage the heck out of RCEX, but this creates internally an unfair advantage and it really phard to determine or track if a user enables this. If a person taking calls gets a bonus commensurate with how many calls they take/sign, this create a significantly unfair advantage for one over another and we can't track it?? That need to be changed as soon as possible.