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2034 results found

  1. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    72 votes
    New  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    56 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    19 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Ability to download bulk users on SMS campaign

    To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    16 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    31 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Allow non super admins to edit presence settings on there phone

    I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  7. Feature Add: Being able to receive codes from Verification short codes

    We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    37 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    14 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  9. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    21 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    22 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. SMS Text Templates

    I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    14 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    32 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    36 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  14. Feature Request – SMS / Campaign History Activity Tracker

    I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. IVR Wait

    Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    20 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    45 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Creating a new text

    Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…

    9 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration

    The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Access to AI content

    A feature for super admin users to access the AI content of other user extensions

    10 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    10 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?
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