5376 results found
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Workflows to be integrated with Shared Inbox
Workflows to be integrated with Shared Inbox.
This would allow customers to set up auto-responses using a shared inbox number.77 votes -
Additional emergency calling notifications
We need to be alerted when our school building lockdown extensions are called, just like when 911 is called. It would be great if we could add additional numbers/extension in the Emergency Calling section. When someone calls one of our building lockdown extensions, it triggers an announcement on the building's PA system and locks all doors to that building. We need to be notified by email and text of these events, as we do for 911 calls.
24 votes -
Sync/Share contacts of an extension automatically to other extensions
There should be a way or feature for contacts to automatically sync or share from one extension to another.
27 votes -
Granular Control to Disable Remote/Dial-In Voicemail Access
Summary
Provide an administrative toggle to disable external PSTN dial-in access to voicemail boxes via the star (*) key, while maintaining internal voicemail access through the RingEX desktop app, mobile app, and web portal.Problem Statement / Business Need
Currently, any external caller who dials a user's direct line (DID) or extension can press *, enter the user's PIN, and access the voicemail system remotely.For organizations bound by strict security frameworks (e.g., HIPAA, FINRA, CJIS) or companies enforcing Single Sign-On (SSO) and Multi-Factor Authentication (MFA), PSTN phone access creates an unmonitored back-door login vector. Disabling PSTN dial-in access forces…
23 votes -
Add unread notification badge to shared text inbox
I would like to see the yellow counter on the text bubble in the app when a new shared text has been received and not read. Also, it would be great to have a constant reminder to the recipients in the shared inbox if the text is left unassigned or unread.
30 votes -
Support for Receiving Short Code SMS on RingCentral Numbers
Description:
Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).Background:
Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.Problem Statement:
Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:One-time passwords (OTP)
Verification or authentication messages
Alerts and notifications
Marketing or engagement messagesThis limitation forces…
47 votes -
Option to change the site to an assigned multi-user device
Right now, we don't have the option to change the site of a multi-user device like the Snom M500 Pro DECT Phone or the POLY 402. We ended up modifying the back end and adding a BYOD phone with the same MAC address as the main company's because we couldn't change the site on the original device. (see case # 32499893). Hopefully, we can get this approved and implemented so customers with multiple multi-user devices will have easy access if the need to change the site arises.
19 votes -
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
Add the ability to create, edit, and delete contacts one at a time directly within the External Shared Contacts Directory.
62 votes -
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
44 votes -
Enable SMS/Texting via Shared Inbox Company Number for Multiple Recipients
Currently, users operating within a Shared Inbox are unable to send SMS messages to multiple recipients using the main Company Number. Multi-recipient texting is only functional when using an extension's Primary Number. We would like to request an update to allow multi-recipient SMS functionality directly from the Shared Inbox using the main Company Number.
17 votes -
Include Recipient's Name in Fax Transmission Confirmation Emails
Use Case:
When sending an outbound fax to an existing Contact, the fax transmission confirmation email correctly displays the recipient's name in the Name field.However, when sending a fax to a number that is not saved in Contacts, the sender can manually enter a name in the Recipient Name field in the New Fax window. Currently, this name is not reflected in the confirmation email, which displays only the recipient's fax number.
Requested Enhancement:
Update the fax transmission confirmation email to include the manually entered Recipient Name for recipients who are not saved in Contacts, consistent with the current…13 votes -
SMS Rules - Forward SMS to Another User
This has been an idea thrown around awhile now. Can we have more SMS rules and settings available? We would like the ability to have incoming SMS forward to another user. And ability to add after-hours rule to have received SMS to forward to a dedicated on-call user.
16 votes -
Real-time Email/SMS Notifications for Call Queue Booster Callback Requests
Currently, the Call Queue Booster allows customers to request a callback, but staff are only notified via a visual asterisk on physical desk phones when an agent becomes available. There is no real-time email or SMS alert sent at the moment the callback is requested.
Support teams who are mobile or not sitting at a desk cannot track pending callbacks. This leads to missed customer follow-ups and a lack of a "paper trail" for prioritizing urgent requests.
Add a toggle in the "Voicemail & Notifications" section of Call Queues to "Notify via Email when a Callback is requested."
32 votes -
Add the RingCentral Print to Fax Driver for the New RingCentral Version
We would like to request the reintroduction of the RingCentral Print to Fax driver in the current RingCentral application.
This feature was available in previous versions of the RingCentral desktop application and provided a seamless way to send documents via fax directly from any application using the standard Print function. Users could simply select the RingCentral Print to Fax printer, eliminating the need to save files and manually upload them to the Fax tab.
The absence of this feature in the current RingCentral app has reduced convenience and added extra steps to the faxing process. Restoring the Print to Fax…
9 votes -
Support Selecting Another Extension's Details (Boss/Executive) for Outbound Fax Caller ID and Cover Sheet Sender
Executive Assistants and administrative staff routinely send faxes from their own RingCentral extensions, but the transmission needs to reflect their manager's or executive's information. Currently, sending a fax from a user's own extension forces the system to pull that user's personal profile and caller ID onto the cover sheet. To show the boss's name and direct contact details in the "From" header, administrators are forced to manually alter the assistant's permanent extension settings or use workarounds.
12 votes -
Request for After-Hours Callback Appointment Booking Link
The client is requesting a booking link to send to after-hours customers so they can schedule a callback during regular business hours.
5 votes -
Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX
Requesting the ability to maintain brand isolation for RingEX only users and ensure proper inbound call routing, these users need to only present the new brand's dedicated outbound caller ID(s) and need to be blocked from selecting or presenting the primary company business number.
RingCentral RingEX currently does not support scoping or restricting selectable Outbound Caller IDs at the user group, role, or extension level. Any configured outbound number in the account is accessible to users.
System administrators should be able to define, restrict, or assign specific authorized Outbound Caller IDs to designated User Groups, Roles, or Service Extensions.OBCID…
16 votes -
When call queue is full, route to an extension
The customer wants the ability to route incoming queue calls directly to a specific extension (such as a backup user, another queue, or an IVR menu) when their primary Call Queue reaches its maximum capacity.
Currently, they are restricted to forcing callers into a voicemail or dropping the call entirely, which disrupts their business call flow during high-volume periods. They need a continuous routing path to ensure callers are handled by a live person or alternate menu.
13 votes -
Dynamic Email-to-Fax Cover Page Selection by Sender Email Domain
Business Need & Context
Multi-entity accounts (such as shared legal practices, parent/subsidiary companies, or agencies) often share a single outbound fax number across different operating brands. Currently, RingCentral Email-to-Fax ([number]@rcfax.com) determines the cover page based strictly on static user extension settings rather than the sender's email domain or alias.Proposed Functionality
Add an automated routing/rule engine for Email-to-Fax that dynamically selects and attaches the appropriate Cover Page Template based on the sender's domain (e.g., @pacificlibertylaw.com vs @edenlawgroup.com).Key Requirements
Domain-Based Mapping Rules: Ability to map specific email domains to predefined account-level Fax Cover Page templates.
Shared Outbound Number Compatibility: Maintain…
11 votes -
Add Predictive/T9 Directory Search for Mitel IP480g Deskphones
When migrating Mitel/ShoreTel IP480g phones from MiVoice Connect to RingCentral MVP, the directory search functionality reverts from predictive single-press search to classic multi-tap text entry.
For example, typing a simple name like "SIMON" on current RingCentral firmware requires:
Hitting 7 four times for S, waiting ~3 seconds
Hitting 4 three times for I, waiting ~3 seconds
Hitting 6 once for M, waiting ~3 seconds
Hitting 6 three times for O, waiting ~3 seconds
Hitting 6 two times for N
On native Mitel firmware, this same query required only 5 single keypresses (7-4-6-6-6). The current multi-tap requirement with timeout delays creates…
10 votes
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