5065 results found
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Workflows to be integrated with Shared Inbox
Workflows to be integrated with Shared Inbox.
This would allow customers to set up auto-responses using a shared inbox number.72 votes -
Sync/Share contacts of an extension automatically to other extensions
There should be a way or feature for contacts to automatically sync or share from one extension to another.
22 votes -
Add unread notification badge to shared text inbox
I would like to see the yellow counter on the text bubble in the app when a new shared text has been received and not read. Also, it would be great to have a constant reminder to the recipients in the shared inbox if the text is left unassigned or unread.
27 votes -
Option to change the site to an assigned multi-user device
Right now, we don't have the option to change the site of a multi-user device like the Snom M500 Pro DECT Phone or the POLY 402. We ended up modifying the back end and adding a BYOD phone with the same MAC address as the main company's because we couldn't change the site on the original device. (see case # 32499893). Hopefully, we can get this approved and implemented so customers with multiple multi-user devices will have easy access if the need to change the site arises.
18 votes -
Support for Receiving Short Code SMS on RingCentral Numbers
Description:
Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).Background:
Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.Problem Statement:
Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:One-time passwords (OTP)
Verification or authentication messages
Alerts and notifications
Marketing or engagement messagesThis limitation forces…
38 votes -
Real-time Email/SMS Notifications for Call Queue Booster Callback Requests
Currently, the Call Queue Booster allows customers to request a callback, but staff are only notified via a visual asterisk on physical desk phones when an agent becomes available. There is no real-time email or SMS alert sent at the moment the callback is requested.
Support teams who are mobile or not sitting at a desk cannot track pending callbacks. This leads to missed customer follow-ups and a lack of a "paper trail" for prioritizing urgent requests.
Add a toggle in the "Voicemail & Notifications" section of Call Queues to "Notify via Email when a Callback is requested."
31 votes -
Granular Outbound Caller ID (OBCID) Restrictions & Group-Based Controls in RingEX
Requesting the ability to maintain brand isolation for RingEX only users and ensure proper inbound call routing, these users need to only present the new brand's dedicated outbound caller ID(s) and need to be blocked from selecting or presenting the primary company business number.
RingCentral RingEX currently does not support scoping or restricting selectable Outbound Caller IDs at the user group, role, or extension level. Any configured outbound number in the account is accessible to users.
System administrators should be able to define, restrict, or assign specific authorized Outbound Caller IDs to designated User Groups, Roles, or Service Extensions.OBCID…
15 votes -
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
33 votes -
Enable SMS/Texting via Shared Inbox Company Number for Multiple Recipients
Currently, users operating within a Shared Inbox are unable to send SMS messages to multiple recipients using the main Company Number. Multi-recipient texting is only functional when using an extension's Primary Number. We would like to request an update to allow multi-recipient SMS functionality directly from the Shared Inbox using the main Company Number.
13 votes -
When call queue is full, route to an extension
The customer wants the ability to route incoming queue calls directly to a specific extension (such as a backup user, another queue, or an IVR menu) when their primary Call Queue reaches its maximum capacity.
Currently, they are restricted to forcing callers into a voicemail or dropping the call entirely, which disrupts their business call flow during high-volume periods. They need a continuous routing path to ensure callers are handled by a live person or alternate menu.
12 votes -
Option to display original callers name on AI transcription during transferred call.
Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription
126 votes -
Allow admins only to still use a password when all other users has enforced SSO.
Allow admins only to still use a password when all other users has enforced SSO.
23 votes -
Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing
WHAT: We are requesting a native Interactive Call Flow Timeline & Simulator within the Admin Portal. Instead of just configuring rules in text-based menus, administrators need a visual tool to simulate and verify routing based on specific timeframes.
WHY: Managing inbound call flows in RingCentral can be challenging due to overlapping rules such as business hours, after-hours forwarding, holiday schedules, call queue settings, and custom user rules. Currently, administrators lack a centralized view of how these rules interact, making it difficult to determine call routing outcomes, troubleshoot issues, and prevent configuration errors that may result in missed calls.
(Key Features…
16 votes -
Dedicated Fax From Number
Super admins should be able to select a specific outbound caller/Fax ID that shows up for users when they send faxes or make calls
11 votes -
Filter invalid CNAM characters to avoid dropping calls from non-compliant carriers
RC should filter any unapproved characters from CNAM before beginning to route the call.
After much research, we have a customer who had an apostrophe in their CNAM (because it's part of their name, and their carrier did not disallow it) The result within RC is that the call comes in, gets to an IVR, they enter any option, or even default to a fall-back route, but THEN the call is dropped due to the invalid character.
RC began taking the call but then failed later in the process, making it seem the customer was hung up on.
If RC…
10 votes -
the ability to receive email notifications for Shared SMS.
customer wants to receive email notifications for Shared SMS
25 votes -
Call Queue Display Settings
To have the ability to apply a specific Display Settings for a single or multiple user extensions.
16 votes -
Increase Personal Contacts Limit Beyond 10,000
We are requesting an increase to the hard limit of 10,000 personal contacts per user extension. As our business grows, our client, vendor, and partner directory has expanded beyond this threshold. Because personal contacts cannot be organized into sub-groups or custom sets under "Shared External Contacts," individual users rely heavily on Personal Contacts to build custom groups for batch messaging and multi-recipient faxing. The current 10,000 cap creates a bottleneck for outbound communication and contact organization.
Business Impact / Pain Points:
Interrupted Outbound Operations: Once the 10,000 limit is reached, users cannot save new leads, client numbers, or fax recipients…9 votes -
Support Skin Tone Selection for Smiley Face Emojis
Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.
To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.
13 votes -
Default Fax Recipient on Multi Site Assignment
It would be best if the system automatically assigned the first number on each site as the fax recipient for that specific site, rather than copying the fax recipient configured on the main site.
This would save time and eliminate the need to manually access each newly created site to update its fax recipient.
Currently, whenever a new site is created, the system automatically assigns the main site's fax recipient as the fax recipient for the new site. We then have to manually replace it with either the site's fax number or a user's fax number associated with that site.
…
9 votes
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