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  1. Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    15 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  2. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    17 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  3. When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    17 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. currently we can add up to 25 callers in queue.
    Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.

    13 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    13 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    14 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  7. Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    15 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  8. Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.

    9 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Have calls transferred from HUD override call routing settings

    7 votes

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    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
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  10. Ability for Super Admins to Duplicate Teams that have more than 100 members

    8 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  11. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    8 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.

    5 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  13. The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. For tagging: A feature in which we can attach files when sending SMS let`s say PDF format

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  15. Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.

    7 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. We would like to have a DTMF Code for Call Forwarding from a deskphone.

    Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US

    7 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.

    Example workflow
    - Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
    - Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community support

    The benefits for this system include:
    - Enhancing the discoverability of chat groups, making navigation intuitive
    - Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
    -…

    6 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  18. This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.

    Workflow description
    - User role identification: upon account creation, the system identifieds user's assigned role
    - Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
    - Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resources

    Benefits of having this workflow
    -…

    6 votes

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  19. When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.

    5 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  20. Wanted to set up an option or permission that no one outside their office network or VPN that can login to the RingCentral desktop application. No one can use their home network if someone is using a home network or outside their office network.
    It should only allow the users to login within their office network only.

    4 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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