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1397 results found

  1. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    48 votes

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    New  ·  7 comments  ·  Admin Portal  ·  Admin →
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  2. Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    20 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  3. Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    29 votes

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    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
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  4. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    26 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    37 votes

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    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  6. Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    15 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  7. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    14 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  8. I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    34 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  9. Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    15 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  10. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    32 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  11. Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    22 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  12. Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    34 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  13. Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    10 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    10 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    17 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  16. After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    21 votes

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    New  ·  4 comments  ·  HUD & Presence  ·  Admin →
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  17. add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    23 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  18. Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    13 votes

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    New  ·  6 comments  ·  General Phone  ·  Admin →
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  19. Using AI Notes, some of the agents want to use the handset to answer phone calls, but it's not triggering AI Notes whenever they use the handset.

    9 votes

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    New  ·  2 comments  ·  Hardware  ·  Admin →
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  20. The customer wants to remove the AI note greeting while receiving/taking phone calls, but retain the AI Notes access.

    9 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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