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  1. Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    22 votes

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    New  ·  4 comments  ·  HUD & Presence  ·  Admin →
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  2. Inqueue Callback: Changing Number Confirmation Prompt
    Our company would like the ability to change the caller ID confirmation message. Currently, it does not say to hit # to confirm the phone number, causing confusion for our clients. The number will confirm if you press # or wait, but because the prompt does not mention to press #, customers feel like they are getting ”stuck”.

    32 votes

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    New  ·  3 comments  ·  Call Queues  ·  Admin →
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  3. Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    19 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  4. several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    24 votes

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    New  ·  2 comments  ·  Call Queues  ·  Admin →
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  5. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    25 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  6. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    16 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    13 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    9 votes

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    New  ·  6 comments  ·  General Phone  ·  Admin →
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  9. Ability to port and provision global mobile numbers

    14 votes

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    New  ·  3 comments  ·  International  ·  Admin →
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  10. add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    16 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  11. Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    16 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  12. currently we can add up to 25 callers in queue.
    Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.

    18 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    10 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  14. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    11 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    10 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    11 votes

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    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
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  18. Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    12 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  19. When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    18 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.

    9 votes

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    New  ·  4 comments  ·  General Phone  ·  Admin →
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