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  1. We currently operate a parent/sister company relationship and have two separate Microsoft Office 365 tenants, our parent tenant is configured to use SSO for RingCentral but our sister company is not able to be configured due to the limitation within the RC Admin portal.

    We would like to be able to include more than one tenant so that our sister company can utilise SSO for their authentication against RC applications.

    Thanks

    101 votes

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    New  ·  9 comments  ·  Admin Portal  ·  Admin →
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  2. When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    34 votes

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    New  ·  9 comments  ·  Application  ·  Admin →
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  3. Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?

    22 votes

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    New  ·  5 comments  ·  Call Queues  ·  Admin →
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  4. When a phone number is out of service., the caller should receive a voice notification saysing "There is no connection for the number you have dialled, please contact directory inquiries" - "Die von Ihnen gewählte Rufnummer ist nicht vergeben, bitte rufen Sie die Auskunft an."

    At the moment there is only a busy tone or something comparable played down leaving the caller in an unsatisfying user experience (Callers in Germany are used to this announcement).

    28 votes

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    New  ·  3 comments  ·  International  ·  Admin →
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  5. Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers

    36 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  6. Need Public Parking in HUD

    24 votes

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    New  ·  13 comments  ·  HUD & Presence  ·  Admin →
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  7. Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.

    16 votes

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    New  ·  9 comments  ·  SMS/Text  ·  Admin →
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  8. When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

    Can you work on reducing this loading time to 5 seconds or less in future releases?

    16 votes

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    New  ·  2 comments  ·  Application  ·  Admin →
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  9. When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    19 votes

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    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  10. This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    18 votes

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    New  ·  10 comments  ·  General Phone  ·  Admin →
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  11. When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    18 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).

    12 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  13. Ability have a signature at the end of every SMS so there is no need to type it in manually.

    71 votes

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    New  ·  21 comments  ·  SMS/Text  ·  Admin →
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  14. The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    28 votes

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    New  ·  6 comments  ·  SMS/Text  ·  Admin →
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  15. Call Queues should have the ability to ring groups of users in a fixed order.

    For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.

    This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…

    15 votes

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    New  ·  5 comments  ·  Call Queues  ·  Admin →
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  16. To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    25 votes

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    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  17. At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    22 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  18. Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.

    20 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  19. Ability to set different greeting each day in the call queue

    8 votes

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    New  ·  4 comments  ·  Call Queues  ·  Admin →
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  20. Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.

    Business Impact:

    • Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.

    • Provides a complete interaction history for agents and account managers.

    • Reduces the risk of missing important visual information shared by customers.

    8 votes

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    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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