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2573 results found

  1. Allow Administrator to disable "Auto-answer call" feature

    Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

    90 votes
    New  ·  12 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Have numbers show up as "From" on RollOver calls.

    When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    32 votes
    New  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Phone Number out of Service - Notification

    When a phone number is out of service., the caller should receive a voice notification saysing "There is no connection for the number you have dialled, please contact directory inquiries" - "Die von Ihnen gewählte Rufnummer ist nicht vergeben, bitte rufen Sie die Auskunft an."

    At the moment there is only a busy tone or something comparable played down leaving the caller in an unsatisfying user experience (Callers in Germany are used to this announcement).

    25 votes
    New  ·  3 comments  ·  International  ·  Admin →
    How important is this to you?

  4. Need Public Parking in HUD

    Need Public Parking in HUD

    21 votes
    New  ·  13 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  5. Configure Avaya J179 for more than 3-way conference calling.

    This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.​

    Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.​

    18 votes
    New  ·  10 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  6. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers

    26 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  7. Combine User List and User Device Export

    When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    15 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Ability to download bulk users on SMS campaign

    To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    23 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Call Display visible when calls are transferred from Reception

    Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.

    19 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  10. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    20 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Call Queue Groups in a Fixed Order

    Call Queues should have the ability to ring groups of users in a fixed order.

    For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.

    This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…

    13 votes
    New  ·  5 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    61 votes
    New  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Number Storage

    Access to the AL numbers reserved on the customer UID Number Storage:

    1. We need to have access to see the list of numbers reserved on the Number Storage list.
    2. The ability to move numbers from Number Storage to Inventory.
    3. Only available to Super Admins.
    23 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Use Company Main Number as caller ID for texting from all extension for all users.

    The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    19 votes
    New  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    42 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. RC App print to fax plug-in for multiple attachments

    Print to fax directly from the browser or other application using RC App print to fax plug-in

    When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)

    When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
    In ther words, only 1 attachment is allowed at a time.

    Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in

    9 votes
    New  ·  3 comments  ·  Fax  ·  Admin →
    How important is this to you?

  17. Allow to send faxes to non T38 transmission

    Allow sending fax using G.711u.

    At the moment, RingCentral only supports T.38 for faxing.

    There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.

    15 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  18. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.

    8 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    21 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Modify template for activation emails

    Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.

    This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.

    8 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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