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Settings and activity

19 results found

  1. Allow transfer of interactions to a specific agent (RingCX)

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Henry shared this idea  · 

  2. Visibility of Pending Messages Count per Conversation

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. Configurable Notification Sounds for RingCX Engage Digital

    13 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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  4. Consistent Conversation Identification Between Historical Exports and New Reporting

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Henry shared this idea  · 

  5. Consistent Agent Identification Across Historical and New Livechat Reporting

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  6. Interaction Details does not match Agent disposition dashboard data

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Henry supported this idea  · 

  7. Have an Supervisor close/disposition a chat via Supervisor Dashboard

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Henry commented  · 

    Supervisors need the ability to manually close an ongoing chat or private message from the Supervision view when an agent disconnects without properly closing the conversation.

  8. Dispositions-based Purge Management

    1 vote

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  9. Disposition Export/Import - Manager

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  10. Restore configurable “Enter key = line break” behavior in message editor

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Henry shared this idea  · 

  11. RingCX / Disposition visibility in conversations

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  12. Add “Average Handling Time” column to Real-time Agent view

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Henry shared this idea  · 

  13. Add Agent Capacity Profiles to manage concurrent async and real-time workloads

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Henry supported this idea  · 

  14. Expose “Team” field in exports and statistics in RingCX

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  15. Include Dispositions in “All Categories” field in conversation exports

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Henry shared this idea  · 

  16. RingCX -- Make Dispositions Optional

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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  17. External Agent ID missing from agent export files (CSV / Excel) and reporting

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  18. Add RC Agent Extension field to RCX Webhooks

    4 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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  19. Add the number of customers in queue to the Supervisor view

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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