Settings and activity

9 results found

1. RingCX / Disposition visibility in conversations

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Henry shared this idea  ·  Apr 20, 2026

2. Add “Average Handling Time” column to Real-time Agent view

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Henry shared this idea  ·  Apr 20, 2026

3. Add Agent Capacity Profiles to manage concurrent async and real-time workloads

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Henry supported this idea  ·  Apr 20, 2026

4. Expose “Team” field in exports and statistics in RingCX

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Henry shared this idea  ·  Apr 20, 2026

5. Include Dispositions in “All Categories” field in conversation exports

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Henry shared this idea  ·  Apr 20, 2026

6. RingCX -- Make Dispositions Optional

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Henry supported this idea  ·  Apr 20, 2026

7. External Agent ID missing from agent export files (CSV / Excel) and reporting

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Edit…  ·  Delete…  ·  Admin →
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   Henry shared this idea  ·  Apr 20, 2026

8. Add RC Agent Extension field to RCX Webhooks

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   Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Henry supported this idea  ·  Apr 20, 2026

9. Add the number of customers in queue to the Supervisor view

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Henry shared this idea  ·  Apr 16, 2026