Dispositions-based Purge Management
Dispositions are not attached to messages, conversations, or threads in the same way as categories were in Engage Digital. As a result, it is currently not possible to apply retention or purge rules based on Dispositions.
We would therefore like to submit an evolution request to enable the ability to:
Use Dispositions as criteria for data retention and purge policies
Apply selective purges based on specific Dispositions, similarly to what was previously possible with Engage Digital categories
This evolution is critical to ensure:
Compliance with data retention requirements
Operational continuity compared to Engage Digital
Better control over data lifecycle management based on business outcomes of conversations
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Henry
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