Settings and activity

51 results found

1. Have the option on the call queue to modify fix in order to ring groups

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Admin supported this idea  ·  May 30, 2025

2. Ability to allow call recording to record those calls that were missed/ unanswered

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   Admin supported this idea  ·  May 30, 2025

3. IVR Transfer for Full Call Queues

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   Admin supported this idea  ·  May 30, 2025

4. Unneeded Global Audio Files

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   Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Admin supported this idea  ·  May 30, 2025

5. 2N Intercom

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   Admin supported this idea  ·  May 30, 2025

6. RingEX Agent Status Report

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7. Make Changing Users Efficient and Secure

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   Admin supported this idea  ·  May 30, 2025

8. [Quality Management] Allow scheduled evaluations to be transferred to another team

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   Admin supported this idea  ·  May 30, 2025

9. Auto-receptionist

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   Admin supported this idea  ·  May 30, 2025

10. Transfer Analytics

    6 votes

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    Admin supported this idea  ·  May 30, 2025

11. Call routing that feature that will go back to the top once it's at the bottom

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    Admin supported this idea  ·  May 30, 2025

12. Increase character limit for RingCentral emails/ username to at least 79 characters

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    Admin supported this idea  ·  May 30, 2025

13. Search recordings by not only Date range but also include a time range

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    Admin supported this idea  ·  May 30, 2025

14. User extensions groups Ring All

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    Admin supported this idea  ·  May 30, 2025

15. Ability to listed to calls in Admin portal call log at different speeds like it is available in RingSense.

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    Admin supported this idea  ·  May 30, 2025

16. Assigning an administrator for Cost Centers

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    Admin supported this idea  ·  May 30, 2025

17. Give meaningful error message when trying to move number assigned to ring cx to inventory

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    Needs More Information  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Admin supported this idea  ·  May 30, 2025

18. Create Multiple Call Log Detail Settings

    4 votes

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    Admin supported this idea  ·  May 30, 2025

19. Allow editing of Call Detail Record info instead of manual pass

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    Under Review  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Admin supported this idea  ·  May 30, 2025

20. performance report - Call Result not tagged as abandoned if will transfer to another extension

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    New  ·  10 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Admin supported this idea  ·  May 30, 2025