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performance report - Call Result not tagged as abandoned if will transfer to another extension

Performance Report - Calls from queue will not be tagged as abandoned calls in the performance report if the call will transfer to another extension

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Maria Cecilia shared this idea  ·   ·  Report…  ·  Admin →
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  • Cristina AB commented  ·   ·  Report

    The correct tag on performance report is a critical issue, should be fixed.

  • Aaron AB commented  ·   ·  Report

    This issue creates fake metrics of abandoned calls, needs to be fix.

  • Layeska NB commented  ·   ·  Report

    This is a critical error that has been affecting my performance.

  • Proper commented  ·   ·  Report

    This issue creates fake metrics of abandoned calls, needs to be fix.

  • Victor commented  ·   ·  Report

    this is a critical issue and needs to be fixed.

  • Abbie commented  ·   ·  Report

    Reporting is super critical. Having calls triggered on the report as abandoned even when they are answered is not acceptable. Please make this important change to the reporting.