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  1. caller id info in the call queue pick up member is not showing

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    3 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Patrick commented  · 

    Need to be able to see who is calling the main line to decide if we should pick it up, however, don't want the phone to ring out every time the main line rings. And if we turn the ringer off, then direct calls or transferred calls don't ring. We should be able to monitor the calls coming into the queue without the phone ringing.

    Patrick supported this idea  ·