caller id info in the call queue pick up member is not showing
caller id info in the call queue pick up member is not showing
5
votes
Jimmy
shared this idea
-
Leigh
commented
Currently, when calls are routed to a call queue and picked up by a call pick-up member engaged on a first call, the incoming caller's ID of the new call is not displayed. The feature should be available. We want the caller ID to be shown to the members of the call queue pick-up group even if they are on the phone.