This feature is critical to our business. We use our RingCentral number to communicate with patients regarding appointments and time-sensitive services. Having “Via RingCentral” displayed instead of our business name is unacceptable because patients may mistake our messages for spam, ignore them, report them, or block our business number.
This creates a serious communication and trust issue for healthcare businesses. RingCentral should allow customers to replace “Via RingCentral” with their verified business name or remove the label entirely. Please treat this as a high-priority issue, as it directly affects message delivery, patient communication, and our business reputation.
PhlebCARE
supported this idea
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This feature is critical to our business. We use our RingCentral number to communicate with patients regarding appointments and time-sensitive services. Having “Via RingCentral” displayed instead of our business name is unacceptable because patients may mistake our messages for spam, ignore them, report them, or block our business number.
This creates a serious communication and trust issue for healthcare businesses. RingCentral should allow customers to replace “Via RingCentral” with their verified business name or remove the label entirely. Please treat this as a high-priority issue, as it directly affects message delivery, patient communication, and our business reputation.