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430 results found

  1. To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    18 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  2. I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes

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    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
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  3. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    38 votes

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    New  ·  3 comments  ·  SMS/Text  ·  Admin →
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  4. I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    19 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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    Thank you for this feedback!


    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

  5. I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    15 votes

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    New  ·  6 comments  ·  SMS/Text  ·  Admin →
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  6. On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.

    8 votes

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    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  7. Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…

    10 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  8. Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    59 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  9. I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    54 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  10. For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.

    4 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  11. This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    13 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.

    4 votes

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    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  13. Can we please add additional filters for the TCR campaign, like sites and departments?

    23 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    6 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  15. This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    93 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  17. Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.

    4 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    42 votes

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    6 comments  ·  SMS/Text  ·  Admin →
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  19. The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    4 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  20. Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    14 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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