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Phone & Messaging

Phone & Messaging

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  1. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    80 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  2. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    29 votes

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    5 comments  ·  SMS/Text  ·  Admin →
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  3. Ability to send and receive SMS to/from shortcodes.

    12 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  4. Share SMS Template across all users in the account

    14 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  5. Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    13 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  6. I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    12 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  7. Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.

    7 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. auto delete SMS after a day on a user level

    or SuperAdmin capability to manage data retention policy for a user level

    If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
    This however would apply to all users for the account so possible we can apply this to only one user.

    8 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  9. When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.

    6 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  10. A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    9 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  11. A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  12. Unable to receive SMS sent from iMessages to the RingCentral app.

    9 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  13. To be able to create automatic replies/ for out of office message for SMS/texting
    (similar to creating an out of office message for vmail - but for SMS/Texting)

    4 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  14. Ability to receive OTP when creating an account on websites.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Increase file size limit when texting pictures / files

    2 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  16. Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.

    Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).

    7 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  18. From caller: want to have a feature to restrict users to delete sms

    4 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  19. They wanted to use their RingCentral number to receive an OTP for Telegram activation.

    5 votes

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  20. Option to allot certain number of message to a certain number before I buy the SMS bundle.

    For example, if I purchase 2500 sms so can I assign a 1000 sms to a certain number and the rest of the 1500 to another number or maybe leave them open to be shared and used by different phone numbers

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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