775 results found

1. Workflows to be integrated with Shared Inbox

   Workflows to be integrated with Shared Inbox.
   This would allow customers to set up auto-responses using a shared inbox number.

   74 votes

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2. Improve SMS Shared Inbox Visibility Across Assigned Users

   Request to enhance the SMS Shared Inbox feature to allow all assigned users to view full SMS conversation history, including messages sent and received by other team members within the same shared inbox.

   Currently, users (e.g., Ext. 101 and Ext. 102) can only see their own sent messages and not the responses or messages sent by other assigned users, resulting in fragmented and one-sided conversation views.

   This improvement would help prevent duplicate responses, improve team coordination, and provide a complete conversation history for all users assigned to the shared inbox.

   54 votes

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   Planned  ·  5 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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3. Add unread notification badge to shared text inbox

   I would like to see the yellow counter on the text bubble in the app when a new shared text has been received and not read. Also, it would be great to have a constant reminder to the recipients in the shared inbox if the text is left unassigned or unread.

   27 votes

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4. Support for Receiving Short Code SMS on RingCentral Numbers

   Description:
   Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).

   Background:
   Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.

   Problem Statement:
   Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:

   One-time passwords (OTP)
   Verification or authentication messages
   Alerts and notifications
   Marketing or engagement messages

   This limitation forces customers to rely on personal mobile numbers or external systems, creating inefficiencies and a fragmented user experience.

   Use Case:
   Businesses want to centralize communication within RingCentral, including receiving automated messages from banks, services, and applications that use short codes for outbound messaging.

   Requested Enhancement:
   Explore and implement a solution that would allow RingCentral numbers to receive short code messages, potentially through:

   Alternative routing mechanisms
   Carrier partnerships
   Message conversion or relay solutions
   Compliance-aligned workarounds within TCR guidelines

   Expected Benefit:

   Improved customer experience
   Reduced dependency on external mobile devices
   Enhanced messaging capabilities within the RingCentral platform
   Increased product competitiveness

   Description:
   Request to enable RingCentral numbers (including 10DLC and toll-free numbers) to receive SMS messages from short codes (5- or 6-digit sender IDs such as 73981 or 69232).

   Background:
   Currently, per TCR (The Campaign Registry) and U.S. carrier compliance requirements, short code messages are only deliverable to handset mobile subscribers. As a result, RingCentral numbers are unable to receive these messages, and the behavior is working as designed.

   Problem Statement:
   Customers using RingCentral numbers cannot receive critical communications sent via short codes, including:

   One-time passwords (OTP)
   Verification or authentication messages
   Alerts and notifications
   Marketing or engagement messages

   This limitation forces… more

   42 votes

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   New  ·  2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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5. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

   Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
   However, the Shared SMS tab does not work with MMS in the future as we completely launch the Business SMS Booster (Shared SMS Inbox).

   40 votes

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   9 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Very excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.

   
   

   You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.

6. Enable SMS/Texting via Shared Inbox Company Number for Multiple Recipients

   Currently, users operating within a Shared Inbox are unable to send SMS messages to multiple recipients using the main Company Number. Multi-recipient texting is only functional when using an extension's Primary Number. We would like to request an update to allow multi-recipient SMS functionality directly from the Shared Inbox using the main Company Number.

   15 votes

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7. Disable Automatic Resolved Tagging & Retain Message History

   Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.

   36 votes

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8. SMS Default Outbound Number & Message Indicators

   SMS Default Outbound Number & Message Indicators
   Requested Features:

   Default Outbound Number: Allow users to set their Primary/Direct number as their default sending ID for new text messages.

   Inbound Line Indicators: Add visual badges and filter tabs to the inbox so users can see which number received a text (Primary vs. Company) without opening it.

   Key Requirements
   Default Outbound Line: Add a setting in user preferences to select a default "From" number when drafting a new SMS, with the option to manually switch numbers if needed.

   Inbox Badges: Display a label (e.g., [Primary] or [Company]) directly on each message item in the main list.

   Inbox Tabs: Provide filter tabs at the top of the SMS list: All, Primary Line, and Company Line.

   User Benefits
   Saves Time: Users can prioritize urgent direct texts at a glance without opening every message.

   Prevents Errors: Reduces accidental sends from the wrong company line.

   SMS Default Outbound Number & Message Indicators
   Requested Features:

   Default Outbound Number: Allow users to set their Primary/Direct number as their default sending ID for new text messages.

   Inbound Line Indicators: Add visual badges and filter tabs to the inbox so users can see which number received a text (Primary vs. Company) without opening it.

   Key Requirements
   Default Outbound Line: Add a setting in user preferences to select a default "From" number when drafting a new SMS, with the option to manually switch numbers if needed.

   Inbox Badges: Display a label (e.g., [Primary] or [Company]) directly on each message item… more

   10 votes

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9. SMS Rules - Forward SMS to Another User

   This has been an idea thrown around awhile now. Can we have more SMS rules and settings available? We would like the ability to have incoming SMS forward to another user. And ability to add after-hours rule to have received SMS to forward to a dedicated on-call user.

   10 votes

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10. Add or remove people in a group text after it's created

    Right now, once you create a group text with external contacts (people who are not on RingCentral), the member list is locked. You cannot add anyone or remove anyone. The only fix is to start a brand new group and lose the conversation.

    Why this matters:
    We run a moving company and text our crews from RingCentral every day. Crews change constantly. A mover calls out, we swap in someone else, a job gets an extra helper. Every single change means building a new group text from scratch, re-adding everyone, and re-sending the instructions. The old group is still sitting there and people reply in the wrong one. This happens multiple times a week and it causes missed jobs and confusion.

    Any business that texts teams, field crews, drivers, techs, or clients plus a manager hits this exact same wall.

    What we're asking for:
    - An "Edit members" option on any group text: add a number, remove a number.
    - If carriers require a new group thread behind the scenes, handle that automatically. Keep it as one conversation on our side with the full history, the same name, and a note like "Mike was added."
    - A removed person stops getting new messages from the group.

    This is standard in every major messaging app. For a business texting platform it's the number one thing we're missing.

    If this affects your team too, please upvote and add a comment saying how often it happens to you.

    Right now, once you create a group text with external contacts (people who are not on RingCentral), the member list is locked. You cannot add anyone or remove anyone. The only fix is to start a brand new group and lose the conversation.

    Why this matters:
    We run a moving company and text our crews from RingCentral every day. Crews change constantly. A mover calls out, we swap in someone else, a job gets an extra helper. Every single change means building a new group text from scratch, re-adding everyone, and re-sending the instructions. The old group is still sitting… more

    3 votes

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11. Text-to-pay Feature

    Is there a way to set up a text-to-pay feature in RingCentral?
    Where and how can I do that?

    8 votes

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12. Remove Automatic check on "Add opt-out message" when sending SMS

    When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.

    70 votes

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13. Allow Custom SMS Opt-Out Message Text on RingCentral Apps (Matching TCR Registration)

    Would like the option to use our customized opt-out message—the one submitted during our Business SMS registration—instead of the generic message ('Reply STOP to opt out of these texts') currently generated in the RingCentral text app.

    7 votes

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14. iBulk SMS Support for iOS App

    Please add support for the iBulk SMS feature to the iOS mobile app. Currently, this functionality is available across Desktop, Web, and Android, leaving iOS as the only platform lacking mobile bulk messaging support.

    Current Limitation:

    iOS users are currently unable to send or manage bulk SMS campaigns from their mobile devices. To send bulk SMS messages, iOS users must switch to a desktop or web browser, whereas Android users can handle bulk messaging directly from their phones.

    7 votes

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15. SMS search - make more intuitive in searching specific word/phrase that can show recent and past message

    SMS search - make more intuitive in searching specific word/phrase that can show recent and past message

    Under Text tab, must have an option to search the keyword with the toggle functionality with recent and past message to locate specific message/ phrase without the need to manually scroll up and down. This feature was added on the old RC app that was now discontinued.

    6 votes

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16. SMS Ext. to Ext. for Desktop App

    Having the ability to send SMS using the extension number of another user on the same company account for the Desktop app, not only on the mobile app. That way, when we send an SMS to another user using their extension number, the message is also reflected in the message box on the Desktop app

    6 votes

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17. Increase Personal and Company Text message templates

    It would be great to increase the Personal and Company Text message Templates.

    8 votes

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18. Merge the Direct and Shared SMS inboxes

    have an option to merge or redirect Shared inbox messages into an individual user's Direct tab, so main-number texts land on a single designated user's Direct tab instead of a shared inbox.

    6 votes

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19. disable the SMS opt out box

    when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default

    we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.

    45 votes

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20. MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.

    We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.

    Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?

    17 votes

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