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545 results found

  1. When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.

    33 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  2. when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default

    we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.

    27 votes
    New  ·  7 comments  ·  SMS/Text  ·  Admin →
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  3. Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.

    16 votes
    New  ·  10 comments  ·  SMS/Text  ·  Admin →
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  4. The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    31 votes
    New  ·  7 comments  ·  SMS/Text  ·  Admin →
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  5. Ability have a signature at the end of every SMS so there is no need to type it in manually.

    72 votes
    New  ·  21 comments  ·  SMS/Text  ·  Admin →
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  6. Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.

    11 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  7. RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    25 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  9. Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.

    Business Impact:

    • Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.

    • Provides a complete interaction history for agents and account managers.

    • Reduces the risk of missing important visual information shared by customers.

    8 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
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  10. Option to disable/remove the verbiage such as OPT-OUT from MMS
    There is no option to disable/remove the additional verbiage in a MMS group chat.
    When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
    There must be an option to disable or remove it in every MMS being send

    8 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  11. Increase the maximum number of named group texts beyond the current limit of 30. Ideally, allow at least 100 named groups, or make the limit configurable based on organizational needs.

    6 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?
  12. We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    62 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
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  13. Have a way to remove or disable the "Add Opt-out message" check box from the bottom of a text exchange. It does not need to apply to all text exchanges and we don't want to inadvertently check it.

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  14. Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.

    7 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.

    10 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes
    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
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  17. The Admin Portal needs to have a feature where users with an extension can send a text message to the number, which will provide information depending on the users' questions, such as schedules.

    It will also be beneficial to customers to save time.

    7 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. an option or feature to retrieve deleted SMS or older messages

    11 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  19. I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    24 votes
    0 comments  ·  SMS/Text  ·  Admin →
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  20. Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.

    13 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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