274 results found
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Making SMS texting while on call faster/more efficient for desktop program (not extension)
We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…
80 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
30 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Send SMS to shortcodes
Ability to send and receive SMS to/from shortcodes.
12 votes -
Share SMS Template across all users in the account
Share SMS Template across all users in the account
14 votes -
SMS Outbound Caller ID Change
Allow SMS Outbound Caller ID Change
to have the options to toggle between numbers13 votes -
I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th
I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.
12 votes -
Share contacts as SMS
Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.
7 votes -
auto delete sms daily on a user level
auto delete SMS after a day on a user level
or SuperAdmin capability to manage data retention policy for a user level
If you log in as SuperAdmin on the RC App> click on Settings > Administration> Messaging> Manage beside Manage data retention policy, you can set it to delete after 1 day. This will delete other messages too like voicemails and faxes.
This however would apply to all users for the account so possible we can apply this to only one user.8 votes -
Automated SMS on the phone number left by customer on voicemail
When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.
6 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
4 votes -
SMS Monitoring
A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.
9 votes -
SMS/Text to Email Feature
A feature on the Messaging App, enabling one to message SMS to a contacts email. This way one could literally communicate with a contact through any medium: call, video call, fax, text/SMS, and possibly text/SMS to email.
7 votes -
iMessages to work on RC app
Unable to receive SMS sent from iMessages to the RingCentral app.
9 votes -
SMS - Automatic Reply/ Out of Office Message
To be able to create automatic replies/ for out of office message for SMS/texting
(similar to creating an out of office message for vmail - but for SMS/Texting)4 votes -
Increase file size limit when texting pictures
Increase file size limit when texting pictures / files
2 votes -
Comprehensive opt-out/opt-in process for RingEX SMS messages
Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.
Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…
3 votes -
Disable GIF in SMS for RC mobile app
We would like for RingCentral to disable the ability for users to be able to post GIFs in text messages on the RC mobile app. It doesn't appear that the GIF function is built into the app (rather, it's a keyboard shortcut option on one's smart phone) but this opens up the possibility for users to send inappropriate images (internally or externally).
7 votes -
Caller want to implement a feature to restrict users to delete sms
From caller: want to have a feature to restrict users to delete sms
4 votes -
Receive OTP for Telegram activation
They wanted to use their RingCentral number to receive an OTP for Telegram activation.
5 votes -
Assign SMS bundles
Option to allot certain number of message to a certain number before I buy the SMS bundle.
For example, if I purchase 2500 sms so can I assign a 1000 sms to a certain number and the rest of the 1500 to another number or maybe leave them open to be shared and used by different phone numbers
3 votes
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