638 results found
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Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
65 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
40 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on MMS.
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not work with MMS in the future as we completely launch the Business SMS Booster (Shared SMS Inbox).11 votes -
Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
11 votes -
Feature to receive sms short codes for Sinch Nova phone numbers.
We are having an issue wherein campaigns and phone numbers tagged under Sinch Nova are not getting verification/short codes from different platforms.
12 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
34 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
10 votes -
Enable Group SMS/MMS Support for Phone Numbers Using Sinch
Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.
27 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
7 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
8 votes -
ability to unsent sent SMS
wanted to have an option to unsent a sent SMS.
6 votes -
Use Company Main Number as caller ID for texting from all extension for all users.
The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.
58 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
223 votes -
SMS Shared Inbox For User Extension
A feature is needed to enable an SMS shared inbox, where messages sent to a main number assigned to one user extension can also be shared with other user extensions as recipients.
5 votes -
View SMS History of all users
The ability to view SMS History for all users, view the text messages, and make sure everything is in compliance, being that this is a company phone system.
4 votes -
Control how fast text message sent out
Ability to control/set how fast text message sent out
7 votes -
speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
6 votes -
SMS Shared inbox: Default filtering
As a Shared Inbox user (especially one who can assign conversations), I need to see all active conversations by default, and then optionally filter down.
Current behavior: by default, the inbox excludes conversations assigned to other users.
Required behavior: default view should be ALL conversations when “ALL” is selected.
Workaround issue: turning the filter off does not persist between app relaunches, which creates a risk that messages will be missed.
9 votes -
Company Numbers & Extension Numbers Must be Enabled for Shared Inbox
Currently, company main numbers and numbers associated with site extensions, user extensions, and message-only extensions cannot be used with the shared inbox. We are requesting that this capability be enabled so that these numbers can utilize the shared inbox functionality.
9 votes -
Main number Support for SMS booster
It would be helpful if we can use the main number to receive and respond to SMS on our call queue. Since we have 4 users setup currently to receive these kind of SMS.
6 votes
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